topic Re: Plan change in Get Support

Plan change

Haymakerboy — Tue, 04 Jan 2022 20:24:52 GMT

Before I add money I want to be put on the new plan I selected to start today. Unlimited Text, Ontario Calling and 5 gigs of Data for 62/ month billed monthly! Help! Its still showing my old 120.00 plan

Re: Plan change

NDesai — Mon, 29 Jan 2018 08:17:53 GMT

@Haymakerboy Let the renewal go through till the morning. Check if you are still on the old plan. If yes, you will need to send a private message to the Moderator_Team with your account info.

More info on contacting mods:

How can I view my private messages between myself and a Community Moderator?

Follow the directions in this post: http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/...

If I do need Moderator assistance, what information should I provide?

Once the Community Moderator has responded to your private message, they will provide you with a secure link so they can authenticate your account information

In order to validate your account information, you will be asked for 1) Your account number and 2) Your PIN number

Re: Plan change

will13am — Mon, 29 Jan 2018 14:01:11 GMT

@Haymakerboy, for plan changes, we have two options, have it take effect immediately or future date the change which means it won't take effect until the next renewal. If the latter has been chosen, it will happen the day after the date shown on the overview page. There is a bit of a quirk in the system, the actual renewal day is the day after. This may explain why things haven't changed yet.

Re: Plan change

mimmo — Mon, 29 Jan 2018 15:55:03 GMT

If you are really concerned /having issues, add the needed funds and ask the mods to change your plan a day early.

Re: Plan change

pakmode — Mon, 29 Jan 2018 16:10:42 GMT

Hopefully this goes through ok OP.