topic Log in problem and can’t log in in Get Support

Log in problem and can’t log in

Scottkl — Tue, 05 Sep 2023 22:32:52 GMT

I keep getting the error that my subscription did not go through. Please contact us. When I go to contact mobile the chat will not log in. It takes me to a blank screen

Re: Log in problem and can’t log in

hTideGnow — Tue, 05 Sep 2023 22:33:57 GMT

HI@Scottkl

please try again using Incognito/Private/Secret mode on your browser

if that does not help, then submit a ticket with CS agent:

i think you tried everything you can. Please submit a ticket with CS agent for help then:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Log in problem and can’t log in

Handy1 — Tue, 05 Sep 2023 22:34:17 GMT

@Scottkl Are you trying in the app ? If no luck please submit ticket with support using this direct link

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Log in problem and can’t log in

will13am — Tue, 05 Sep 2023 22:34:24 GMT

@Scottkl , is this a new activation? Has your credit card been charged?

Re: Log in problem and can’t log in

Scottkl — Tue, 05 Sep 2023 22:59:03 GMT

Yes and yes