topic Re: Port over issue in Get Support

Port over issue

Mohammad3 — Sat, 02 Sep 2023 17:10:32 GMT

I recently transfer my # from freedom to public mobile but i didn't get the confirmation text for the port over. My number has ported over I can make outgoing calls but my incoming calls are going to voice-mail. I tried to reach support and it says system error everytime. I have been trying for 2 days straight. 3-4 hours everyday. Can some one help me.

Re: Port over issue

Handy1 — Sat, 02 Sep 2023 17:11:58 GMT

@Mohammad3 No worries there’s a number for live support that can re trigger the port request for you . Will send private message and get it fixed

Re: Port over issue

Chalupa_Batman — Sat, 02 Sep 2023 17:13:43 GMT

Just to confirm. Did you get a text from Freedom requesting to port over to PM? Did you say YES? If you put in your Freedom SIM card back in, do you still see Freedom at the top of the phone? If so, the port didn't go through. I can send you the porting teams number in a PM to assist.

EDIT: @Handy1 is sending it. I will not double his PM. 🙂

Re: Port over issue

Deekbee33 — Tue, 05 Sep 2023 22:14:52 GMT

Good afternoon,

I am having the same issue, for 10 days. I can make out going calls and send receive text, BUT can to accept calls

I did get the text from Bell asking to port over the number. I really needs this resolved.

WE have called and messaged Bell,

Re: Port over issue

Handy1 — Tue, 05 Sep 2023 22:16:00 GMT

@Deekbee33 I’ll send you the porting team number to get it fixed . Private message

Re: Port over issue

hTideGnow — Tue, 05 Sep 2023 22:17:33 GMT

HI @Deekbee33

10 days are too long, you should have came and ask for our help

I will send you the number for porting team to your Community inbox, they can help