topic Re: iPhone 12 ESIM issues in Get Support

iPhone 12 ESIM issues

mavic2411 — Tue, 05 Sep 2023 21:37:15 GMT

I was a long time subscriber prior and left for Telus, 2 years ago.. and m back to public, now after my contract with Telus is up. iPhone 12, issues with ESIM not installing, and I’m feeling I made a bad choice coming back with already having issues .. can someone explain why it’s not working and what to do..? I verified my phone was esim compatible.. unless it’s an error .. please advise I’d like to get this figured out.. thanks

Re: iPhone 12 ESIM issues

Handy1 — Tue, 05 Sep 2023 21:39:44 GMT

@mavic2411 check your welcome email for the QR code and scan it with phone to install . Also are you using the same email as before that could be causing some issues also . If no luck please submit ticket with support to help using this direct link

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: iPhone 12 ESIM issues

mavic2411 — Tue, 05 Sep 2023 21:42:14 GMT

Thank you, I haven’t received an email yet, other then 5 , with security login 6- Digit codes.. I did make sure I’m in using a different email then my prior account..

Re: iPhone 12 ESIM issues

Handy1 — Tue, 05 Sep 2023 21:44:19 GMT

@mavic2411 And you using the app to activate ?

Re: iPhone 12 ESIM issues

hTideGnow — Tue, 05 Sep 2023 21:45:31 GMT

HI @mavic2411

Things will be better after you done the activation.

So, you checked Settings->Cellular (or Mobile Data) and you don't see any plan associated with PM eSIM?

and no Welcome email yet?

And iPhone 12 is compatible, my family is using it with eSIM, so just some eSIM installation problem. Pleae submit a ticket with CS agent and they will get you the eSIM QR code:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: iPhone 12 ESIM issues

mavic2411 — Tue, 05 Sep 2023 21:45:47 GMT

Yes I am, with a stable connection, tried both wifi and 5G on current network.. no luck on either..

Re: iPhone 12 ESIM issues

LitlLdy — Tue, 05 Sep 2023 21:50:17 GMT

@mavic2411 , if your eSIM successfully installed, have you tried the below instructions:

Reboot your phone.

In cellular settings make sure that “ Turn On This Line “ is selected & Reset network settings & reboot your phone.

Re: iPhone 12 ESIM issues

mavic2411 — Tue, 05 Sep 2023 21:51:47 GMT

I haven’t even re wives my “welcome email “ with QR code needed to initialize the ESIM process.. I’m thinking that is where it’s hung up..?

Re: iPhone 12 ESIM issues

LitlLdy — Tue, 05 Sep 2023 21:54:22 GMT

@mavic2411 wrote:
I haven’t even re wives my “welcome email “ with QR code needed to initialize the ESIM process.. I’m thinking that is where it’s hung up..?

@mavic2411 , sorry 😞. My eSIM installed automatically after purchasing the eSIM! Not from QR code in email.

Re: iPhone 12 ESIM issues

mavic2411 — Tue, 05 Sep 2023 21:58:20 GMT

I haven’t received

an ESIM yet, I did look and it’s still asking me to add. So I assume a QR code will be needed.. thank you for your assistance

Re: iPhone 12 ESIM issues

LitlLdy — Tue, 05 Sep 2023 22:04:09 GMT

@mavic2411 , something didn’t set up correctly! A screen should have showed the option to install the eSIM! 😔 Please use the link that others provided to send a private message to CS_Agent for help.

Update Us on what the CS_Agent says after you receive a response back please.

Re: iPhone 12 ESIM issues

mavic2411 — Tue, 05 Sep 2023 22:06:45 GMT

Now that you mention it, there wa an error in process , it flash on my phone, and then retried.. but should I have not received a welcome email “as standard protocol”, they did take my money, I expect a welcome.. lol. I did btw contact as you asked and am awaiting a response..

thank you very much

Re: iPhone 12 ESIM issues

LitlLdy — Wed, 06 Sep 2023 17:44:04 GMT

@mavic2411 wrote:
Now that you mention it, there wa an error in process , it flash on my phone, and then retried.. but should I have not received a welcome email “as standard protocol”, they did take my money, I expect a welcome.. lol. I did btw contact as you asked and am awaiting a response..

thank you very much

@mavic2411 , it is odd that you didn’t receive a welcome email.

Plus after looking at the screenshot you posted yesterday it still shows Telus in your Network Selection! So something definitely went wrong!