topic Re: Transfer e sim to physical sim in Get Support

Transfer e sim to physical sim

stranded_sailor — Tue, 05 Sep 2023 21:03:04 GMT

So I need a little help plz. My Sim just came and I need a for dummies guide to getting my account from esim to physical Sim

Re: Transfer e sim to physical sim

hTideGnow — Tue, 05 Sep 2023 21:04:23 GMT

HI @stranded_sailor

i doubt you can login My Account to make the sim change at this time, so, just submit a ticket with CS agent and they can change it for you

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Transfer e sim to physical sim

Handy1 — Tue, 05 Sep 2023 21:05:32 GMT

@stranded_sailor Do this in your account profile page and SIM card swap the number

SIM SWAPPING profile tabs

Note only do this on lap top or computer/ not mobile device

Re: Transfer e sim to physical sim

LitlLdy — Tue, 05 Sep 2023 21:19:48 GMT

@stranded_sailor , I don’t have screenshots like @Handy1 does. Only instructions in words. Sorry 😞

Once you have a new SIM, follow these steps to update the SIM number associated with your account:

Go to the ‘Profile’ tab
Select the pencil icon next to your current SIM number
Enter your the 16-digit code of your new SIM
Select ‘Save Changes’
Reboot your phone.

Or use this direct link: https://myaccount.publicmobile.ca/en/account/profile/change-sim-number

Re: Transfer e sim to physical sim

stranded_sailor — Tue, 05 Sep 2023 21:24:38 GMT

so i also can not get into my self serve. this is a new account. i set up on e sim but had issue and it got wiped. i had not at this point signed into self serve. now when i try to it sends conform code to my email and than another to phone via txt which i can not get to input it. any help with that plz?

Re: Transfer e sim to physical sim

hTideGnow — Tue, 05 Sep 2023 21:25:54 GMT

HI@stranded_sailor

as explained earlier, since you cannot login My Account, submit ticket with agent is the way to go :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Transfer e sim to physical sim

Handy1 — Tue, 05 Sep 2023 21:26:10 GMT

@stranded_sailor please submit ticket with support using this direct link

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Transfer e sim to physical sim

LitlLdy — Tue, 05 Sep 2023 21:28:00 GMT

@stranded_sailor wrote:
so i also can not get into my self serve. this is a new account. i set up on e sim but had issue and it got wiped. i had not at this point signed into self serve. now when i try to it sends conform code to my email and than another to phone via txt which i can not get to input it. any help with that plz?

@stranded_sailor , ohhh! I’m soo sorry, I missed the part that you went through that! Please use the link that @hTideGnow provided to send a private message to CS_Agent to have them do it for you!

Re: Transfer e sim to physical sim

stranded_sailor — Tue, 05 Sep 2023 21:32:09 GMT

thank you very much for the link and help, have a great day/evening