topic Re: IMEI not found. in Get Support

IMEI not found.

Henk — Tue, 04 Jan 2022 20:24:50 GMT

I have purchased a STK LIFE 8 dual sim phone. By checking if compatible with Public Mobile I got "not found".

According to the specs it has the right frequenties HSDPA 850 900 1900 2100 HSPA+, LTE 800 850 1800 2100 2600 .

Imei +++++++ and +++++++++

Can I use this phone with public Mobile ?

Re: IMEI not found.

matbasm — Mon, 29 Jan 2018 06:03:02 GMT

Hi @Henk. Did you check on https://willmyphonework.net? Although it's not a guarantee, it usually gives some sort of indication. After that, stand by. There are several others here that are quite knowledgeable about compatibility.

Re: IMEI not found.

ShawnC13 — Mon, 29 Jan 2018 06:28:39 GMT

@Henk, the IMEI checker doesn't actually let you know if it is compatible with the network. It only checks to see if the phone has been listed on the Blacklist for lost or stolen phones. As suggested try the willmyphonework link above.

Re: IMEI not found.

will13am — Mon, 29 Jan 2018 14:17:38 GMT

This is an obscure brand that was not designed for use in North America. The phone is fine on 3G, but compatibility on LTE is limited. Band 7 (2600 Mhz) is supported but I don't believe this band is found on that many towers. Usually Band 4 is the most popular.

Re: IMEI not found.

pakmode — Mon, 29 Jan 2018 16:12:30 GMT

wrote:
This is an obscure brand that was not designed for use in North America. The phone is fine on 3G, but compatibility on LTE is limited. Band 7 (2600 Mhz) is supported but I don't believe this band is found on that many towers. Usually Band 4 is the most popular.

I completely agree with @will13am

OP - if you can avoid this phone, do so. Some things just aren't worth the hassle.

Re: IMEI not found.

WearySky — Mon, 29 Jan 2018 20:01:04 GMT

Yup, as mentioned... Only having one compatible LTE band means you may struggle in some areas to get LTE data connectivity. You can check the cell tower map and have a look at Bell and Telus towers in your area (Bell and Telus share towers these days), click on individual towers to see if they have 2600 MHz coverage or not. I know that Bell has *greatly* expanded their 2600MHz rollout over the last year and a half or so. When I first signed up with PM back in October 2016 they had almost none in my area in Oakville, now they have a bunch.

Note as well that 2600 MHz also doesn't have as good in-building penetration either.

Re: IMEI not found.

srlawren — Mon, 29 Jan 2018 20:36:49 GMT

On the other hand, HSPA+ data is actually reasonably quick (PM's throttled "3G" data plans not-withstanding). So, maybe it's fine as long as you don't need the absolute fastest data possible.

Re: IMEI not found.

ckl — Wed, 31 Jan 2018 19:23:56 GMT

@HenkEdit your post and replace some of the IMEI digits with *.

Reason I say this is that it is easy to clone IMEI numbers and devious people are always looking for legit IMEI numbers to use.

Re: IMEI not found.

Henk — Wed, 31 Jan 2018 19:38:48 GMT

Thanks for your answer , I am satisfied with a 3G connection. I don't use much data. Voice and text are suficient.

Re: IMEI not found.

Henk — Wed, 31 Jan 2018 19:42:17 GMT

Thank for the tips. Was a great help , the valley where I live has close by 2 towers of Telus with the frequenties that the phone has for LTE and another tower for the LTE and G3.

Re: IMEI not found.

Henk — Mon, 05 Feb 2018 23:23:15 GMT

I received the SIM card and inserted and activated . Recognize the network Public Mobile 4G but cannot register on Public mobile and keep on trying. Says all the time try again later . It says that the network is available but cannot register. What can I do now ?

Re: IMEI not found.

srlawren — Tue, 06 Feb 2018 00:07:42 GMT

@Henk sounds like you may have had an activation glitch. Please reach out to the Public Mobile Moderator Team (PM support employees) for help. Here's all the details:

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.

In your message please include:

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The number you want to port, PM sim number, old account number, old account name exacly as on bill

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Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

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Messages are replied to during business hours and in the order they are received
Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
There is no need to send multiple messages.

Additional Useful Information:

Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile

Re: IMEI not found.

vondes — Mon, 19 Feb 2018 20:33:50 GMT

Can we found it in the https://mobile-phone-tracker.org/ mobile recorder on Android?