topic Re: Conference calls not working properly in Get Support

Conference calls not working properly

oscar5 — Tue, 05 Sep 2023 18:21:23 GMT

Just recently when I conference another party to an existing call and merge everyone, one party can't be heard but can hear everyone else. I checked the forums and it seems like a CS AGENT has to reset something for me to fix it. Please let me know what I need to do on my end. Thanks in advance for your help.

Re: Conference calls not working properly

hTideGnow — Tue, 05 Sep 2023 18:09:45 GMT

HI @oscar5

i remember seeing similar post but I don't recall if it was resolved

please submit ticket with CS agent here :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Conference calls not working properly

Handy1 — Tue, 05 Sep 2023 18:10:45 GMT

@oscar5 Well if you need support to reset anything here’s how to contact them using this direct link

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Conference calls not working properly

HALIMACS — Tue, 05 Sep 2023 18:14:55 GMT

@oscar5

Is it always the same person?

If it’s always the same one, it could be a problem in the one recipient devices setting.

Re: Conference calls not working properly

oscar5 — Tue, 05 Sep 2023 18:21:53 GMT

Thank you! I used the link to send the message.

Re: Conference calls not working properly

oscar5 — Tue, 05 Sep 2023 18:22:05 GMT

happened a few times now with different groups

Re: Conference calls not working properly

oscar5 — Tue, 05 Sep 2023 18:22:30 GMT

used the link, thank you!

Re: Conference calls not working properly

Law_18 — Fri, 05 Jan 2024 00:43:37 GMT

Hi Fellow Public Mobile users! Happy New Year! I am a new subscriber, happy with the service so far, however, for the feature of conference or 3 way calling, when I put one friend on 'hold' and add another caller to the line, when I go to connect everyone, the person on hold can hear me, yet I cannot hear them?! I reached out to a CS agent, yet have not heard back from them, any suggestions to help out with this conference calling issue would be appreciated, thanks!

Re: Conference calls not working properly

oscar5 — Fri, 05 Jan 2024 02:46:45 GMT

Hi Law_18. I never resolved the issue. I did get contacted by CS Support and they were awesome! We troubleshooted and came to the conclusion it was my device. I didn't want to factory reset it so I've just been skating by without the feature.

Re: Conference calls not working properly

Law_18 — Fri, 05 Jan 2024 22:34:48 GMT

Thanks Oscar5.