topic Re: Phone show sos in Get Support

Phone show sos

Peterma196 — Tue, 05 Sep 2023 17:10:33 GMT

For some reason my phone has stopped working and network shows sos. I have put my physical sim in anther phone and same issue

Re: Phone show sos

hairbag1 — Tue, 05 Sep 2023 17:11:26 GMT

@Peterma196

how long have you had your PM account ?

Re: Phone show sos

Peterma196 — Tue, 05 Sep 2023 17:12:06 GMT

A year

Re: Phone show sos

Handy1 — Tue, 05 Sep 2023 17:13:15 GMT

@Peterma196 You need to contact support to re provision the sim for you . Use this direct link to message support for help

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Phone show sos

Priority — Tue, 05 Sep 2023 17:13:25 GMT

Did your credit card payment maybe bounce?

Re: Phone show sos

hairbag1 — Tue, 05 Sep 2023 17:14:23 GMT

@Peterma196

sounds like sim is gunny-bagged ! PM has esims available for $5, or get a new hard sim from Amazon for $5. Then change the sim number yourself in your account.

Re: Phone show sos

Peterma196 — Tue, 05 Sep 2023 17:17:12 GMT

No it is not a payment issue

Re: Phone show sos

BKNS27 — Tue, 05 Sep 2023 17:17:53 GMT

@Peterma196

There maybe a provisional/backend issue with your SIM so contact a CS_Agent by private messaging so they can check and fix it at their end.

Contact them at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Phone show sos

Peterma196 — Tue, 05 Sep 2023 17:19:23 GMT

Thanks I have sent a message

Re: Phone show sos

Peterma196 — Tue, 05 Sep 2023 17:19:53 GMT

Thanks I have done so

Re: Phone show sos

Handy1 — Tue, 05 Sep 2023 17:22:04 GMT

@Peterma196 They should reply with in the hour and ask you some verification questions to start before helping you . Just keep an eye on your community in box or use this link to it

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Phone show sos

Handy1 — Tue, 05 Sep 2023 17:42:45 GMT

@Peterma196 While waiting for support also if you have taken the SIM card out of the phone make sure it’s the right side up in the SIM card tray sometimes this happens and easy to not notice

Re: Phone show sos

Peterma196 — Tue, 05 Sep 2023 17:55:48 GMT

Thank you, they reprovioned my sim and all working well

Re: Phone show sos

Handy1 — Tue, 05 Sep 2023 17:56:44 GMT

@Peterma196 Awesome we happy to hear it and that’s what I thought from the start