topic Re: Getting an active phone number in Get Support

Getting an active phone number

Leesoo — Tue, 05 Sep 2023 19:37:29 GMT

Hi, I recently bought a plan, picked a number but turned out it was an active number. Therefore, I wasn't able to receive any messages as it would go to the actual owner of this number. I would very much like to get another number as I can't log into my account (message verification needed which I can't) asap.

Re: Getting an active phone number

Handy1 — Tue, 05 Sep 2023 15:46:30 GMT

@Leesoo This is a glitch a sometimes numbers are in the number pool by accident while already assigned to other users . You just need to pick another phone number from your my account profile page like this

Change # on profile tabs

Or get support to help you with it

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Getting an active phone number

hairbag1 — Tue, 05 Sep 2023 15:46:54 GMT

@Leesoo

click on this link to send a message to CSA for their help...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Getting an active phone number

dust2dust — Tue, 05 Sep 2023 15:51:50 GMT

@Handy1 wrote:
You just need to pick another phone number from your my account profile page like this

@Handy1- How? They can't complete anything.

Re: Getting an active phone number

Handy1 — Tue, 05 Sep 2023 15:53:23 GMT

Or get support as I also mentioned in my post . Just giving all the options I’m aware of to fix and help and inform

Re: Getting an active phone number

BKNS27 — Tue, 05 Sep 2023 15:54:45 GMT

@Leesoo

Are you Jane_fang?
Because it sounds like the same issue.

https://productioncommunity.publicmobile.ca/t5/Get-Support/I-have-choose-a-phone-number-but-the-number-is-not-mine/td-p/1048816

If you are not, just contact a CS_Agent as per Jane_fang issue.

Re: Getting an active phone number

Leesoo — Tue, 05 Sep 2023 15:56:51 GMT

Hi, thank you for the suggestion. The problem is, when I try to log into my Eversafe account, it asks for 6-digit code that is sent to the number, which the actual owner doesn't want to give because he is afraid my full access confirmation will make him lose his control over the number entirely. Therefore, is there a way I can change the phone number without signing in? Or would the actual owner not lose control once I activate my full access on this number?

Re: Getting an active phone number

hairbag1 — Tue, 05 Sep 2023 15:59:02 GMT

@Leesoo

you should ~~initiate~~ send a message to CSA for their assistance...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Getting an active phone number

Handy1 — Tue, 05 Sep 2023 16:04:10 GMT

@Leesoo no the the other person with the number you thought was yours won’t be affected . You can also try to reset password and have code sent to email to log in also . But you can just message support to get them to help assign a new number that will receive the code for you

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Getting an active phone number

Leesoo — Tue, 05 Sep 2023 16:03:51 GMT

That's good news for him 😄 I should probably shoot a message to the agents for further solutions though.

It did ask for my email verification but afterward, it would still take me to the full access page, where it would ask for that 6-digits blah blah blah and keep cycling haha. Thank you very much for the help!

Re: Getting an active phone number

Handy1 — Tue, 05 Sep 2023 16:03:47 GMT

@Leesoo After you submit ticket they should reply with I the hour and ask you some verification questions before helping . Just keep an eye for there response in your community in box or use this link to it after submitting the ticket

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Getting an active phone number

Leesoo — Tue, 05 Sep 2023 16:05:10 GMT

Hi, sorry that is not me, but I guess this is a common issue for some. Hope this person solved his problem.

Re: Getting an active phone number

dust2dust — Tue, 05 Sep 2023 16:10:43 GMT

@Handy1- But that line is not useful to the situation so it wastes your time writing it, wastes the customers time not being able to try it, wastes regulars time trying to learn from all your successes here.