topic account access in Get Support

account access

rjsdesign1 — Tue, 05 Sep 2023 15:49:42 GMT

I administer three accounts. For some reason one account asks for a code, but the number attached to that account is not correct, therefore I am unable to access the account. Perhaps its just me, but public mobile is constantly changing access protocols and it screws-up past usernames and passwords. How can I access this account to change the contact info

Re: account access

Handy1 — Tue, 05 Sep 2023 15:51:59 GMT

@rjsdesign1 You need to clear the app cache or if on website open a new window incognito mode private mode when accessing the other users account . You can also uninstall the app and re install it also . Best to have the app on each phone and only log into the specific account with corresponding device . So you don’t need to jump all the extra hoops of incognito and cleaning app cache

Re: account access

softech — Tue, 05 Sep 2023 15:53:11 GMT

@rjsdesign1

can you access the code via email?

On the screen it is expecting you to enter the code, click Didn't get the code? or Resend code and then choose Send email

If you can log back in that way, then go to Profile page, Manage EverSafe ID and make change to the phone number

https://myaccount.publicmobile.ca/en/account/my-profile

if you still cannot login, open ticket with PM Support:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: account access

Yummy — Tue, 05 Sep 2023 16:11:22 GMT

Receive it on EMAIL!
If you use the SAME device to access all 3 accounts sometimes PM will send security code. Try using incognito/privtae mode to avoid that.

Click on: ‘Didn’t get a code’ and you will get more options.