topic Re: Porting from PC Mobile in Get Support

Re: Porting from PC Mobile

ivana — Tue, 04 Jan 2022 20:24:43 GMT

I'm also trying to get assistance with transfering PC Mobile number to Public Mobile.

Can someone help me? @CS_Agent

Please and thanks,

Re: Porting from PC Mobile

Anonymous — Sun, 28 Jan 2018 20:21:48 GMT

Hi @ivana, what seems to be the issue with porting from PC Mobile. Have you already activated your SIM and received a number from Public Mobile, or were you planning on doing the activation and port all at once.

The following knowledge bas article might be of assistance: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/How-to-Get-Started-With-Public-Mobile/ta-p/162

Otherwise, please give us more details, so that we can help you better.

On a side note, it is always better to post a new question in a new topic. That way you get the attention you deserve. Otherwise, you question could go unnoticed.

Re: Porting from PC Mobile

Luddite — Sun, 28 Jan 2018 21:36:14 GMT

@ivana Try your old SIM. If it works just keep using it until the PM SIM is functional. Do not close your old account; that will happen automatically. Or if you have another phone, use your old SIM in it and carry on with two phones

If your port-in of a cell number has stalled more than 3 hours you will need moderator assistance. If so, send a private message to the moderator team with your account PIN and an explanation. Include the following info:

PM SIM card number
PC Mobile account number, exactly as shown on your bill
PC Mobile phone number
the account holder's name, exactly as shown on your bill
an Alternate Phone Number; someone else’s, not your own

Re: Porting from PC Mobile

MoraMan — Sun, 28 Jan 2018 21:54:23 GMT

wrote:
I'm also trying to get assistance with transfering PC Mobile number to Public Mobile.
Can someone help me? @CS_Agent

Please and thanks,

@ivana what is the issue you are having? I ported to PM recently. Was very straight forward.

Re: Porting from PC Mobile

ivana — Sun, 04 Feb 2018 04:20:15 GMT

Thanks.