topic Re: My phone service is not working properly in Get Support

My phone service is not working properly

Marilynhans1 — Tue, 05 Sep 2023 14:43:15 GMT

I am unable to make calls as the calls do not go through. (Failed calls)

I heard a few days ago that bell was having some issues close to my area. Is this still the case?

Marilyn

Re: My phone service is not working properly

hairbag1 — Tue, 05 Sep 2023 14:44:11 GMT

@Marilynhans1

is this a new account or has it worked successfully up to this point ?

Re: My phone service is not working properly

Handy1 — Tue, 05 Sep 2023 14:44:51 GMT

@Marilynhans1 Try rebooting the phone or reset network settings se did that helps . Also is it possible for you to try the SIM card in another phone to test

Re: My phone service is not working properly

Marilynhans1 — Tue, 05 Sep 2023 14:45:17 GMT

I have had this account for years and usually have no problems.

Re: My phone service is not working properly

BKNS27 — Tue, 05 Sep 2023 14:46:31 GMT

@Marilynhans1

Try rebooting your phone by powering off then power back on but check the Bell outage map:

https://istheservicedowncanada.com/status/bell-canada

Re: My phone service is not working properly

Marilynhans1 — Tue, 05 Sep 2023 14:47:08 GMT

I am unable to test the Sim card to see if it works. I only have one phone. I will try rebooting the phone as you have suggested.

Re: My phone service is not working properly

hairbag1 — Tue, 05 Sep 2023 14:47:49 GMT

@Marilynhans1

@Marilynhans1 wrote:
I have had this account for years and usually have no problems.

Gotcha. I'm gonna guess that the issue is a local network problem, especially if those other guys were experiencing similar problems. Try the cell in a different part of the city, if possible.

Re: My phone service is not working properly

Handy1 — Tue, 05 Sep 2023 14:53:46 GMT

@Marilynhans1 Also check

Outage map in your area:

https://istheservicedowncanada.com/

Re: My phone service is not working properly

Marilynhans1 — Tue, 05 Sep 2023 15:21:10 GMT

Rebooting my phone has not worked. Q. If there is a problem, is Public Mobile aware of it - and how do I know if the problem is being fixed??

Re: My phone service is not working properly

Handy1 — Tue, 05 Sep 2023 15:23:14 GMT

@Marilynhans1 Please use this direct link to support to help

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437