topic Re: Plan change in Get Support

Plan change

Haymakerboy — Tue, 04 Jan 2022 20:24:42 GMT

I wanna change my plan to monthly and unlimited TXT and provincial talk and 5 gigs for 62.00 starting on my renew date tomorrow! I picked my plan but it didn't change and says I owe 120 instead of 62... Help!

Re: Plan change

mimmo — Sun, 28 Jan 2018 17:52:58 GMT

Did you try the futuredating button?

I know there have been some issues with some plan changes. My suggestion would be to make a 1 time payment for new plan cost. Then ask mods to change it manually today. (1day early) that way you know things will go well.

Re: Plan change

ShawnC13 — Sun, 28 Jan 2018 17:53:00 GMT

@Haymakerboy, did you choose future date my change? The other thing you could do as it is the last day of your plan is just do the change immediately. you would lose one day of service from your other plan. Or if you are really concerned about the plan change you can always message teh Moderators.

To send a private message to a moderator click this link.

In your message please include:

PM Phone Number
4 digit PIN (if you don't remember this then they will need at least 3 of the following to verify your identity)

account number
date of birth
complete address listed on account with postal code
email address on account
most commonly called numbers
alternate number listed on the account
last payment date and amount
last 4 digits of the credit card

Detailed explanation

Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators

Re: Plan change

Anonymous — Sun, 28 Jan 2018 18:00:21 GMT

In case somone else stumbles upon this topic, looking for information on changing their plan, the following knowledge base article lays it out step-by-step: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/All-about-our-Plans-and-Add-ons/ta-p/22362

Re: Plan change

Shutdown — Sun, 28 Jan 2018 18:29:29 GMT

They changed it so that if you manually select it you won't get discount. You'll have to use their promo button which is dumb yes but the way it works. https://productioncommunity.publicmobile.ca/t5/Announcements/Launching-ready-made-plans-more/m-p/213698 for more info

Re: Plan change

Luddite — Sun, 28 Jan 2018 21:32:25 GMT

@Haymakerboy Click My Rewards to see the actual date of renewal/when $ is needed. If your phone is working AND you "future dated" the plan change just leave things alone. The new plan and rate should kick in tomorrow.

If being 100% sure you won't lose service is critical to you, follow the earlier suggestions and change your plan now.

Re: Plan change

Haymakerboy — Mon, 29 Jan 2018 07:33:11 GMT

Yes. Its it's the date of my bill now and still hasn't changed.