topic Re: Service not working , app not working in Get Support

Service not working , app not working

Becca902 — Tue, 05 Sep 2023 11:06:52 GMT

I have been trying since yesterday to renew my payment info , to renew my plan and all I can get is errors , even when I try to submit a ticket I get an errors. I need my phone fixed what do I do , I need someone to call me to help fix this !

Re: Service not working , app not working

Handy1 — Tue, 05 Sep 2023 11:17:36 GMT

@Becca902 Please use this direct link to support to help

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Service not working , app not working

HALIMACS — Tue, 05 Sep 2023 11:55:43 GMT

@Becca902

so just to confirm, you can neither text nor call in and out?

does data also not work?

What messaging do you here when you dial 611 from your device? That will tell you whether your service is active or suspended.