topic Re: Double charged for extra data in Get Support

Double charged for extra data

Pamela90 — Tue, 05 Sep 2023 02:23:59 GMT

Hello.

I was double charged for a one time top up of data. It was supposed to be a one purchase of $15 but I was charged $30.51.

I now can't use the extra data as it is "incompatible" with my plan. Is there anyway I can find a fix to this?

Re: Double charged for extra data

Chalupa_Batman — Tue, 05 Sep 2023 01:19:54 GMT

If you were double charged you will have to reach out to a customer service rep and explain what happened.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Double charged for extra data

Handy1 — Tue, 05 Sep 2023 01:20:33 GMT

@Pamela90 You have to ask support if they can reverse it for you . So you’re on a 5g plan with unlimited data no need for data add on . Use this direct link to support

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Double charged for extra data

Chalupa_Batman — Tue, 05 Sep 2023 01:26:01 GMT

How can you tell if she's on a 5G plan?

Re: Double charged for extra data

Handy1 — Tue, 05 Sep 2023 01:42:15 GMT

Because OP says the add on say incompatible, this happens with 5G plans that are unlimited data

Re: Double charged for extra data

Chalupa_Batman — Tue, 05 Sep 2023 02:03:07 GMT

So this is what confuses me. The text she got said To continue enjoying data services reply YES1 to get 1GB for $15 or reply YES3 to get 3GB for $30. If she is on an unlimited 5G plan why would she get this message? This would mean last Thursday she was on a plan that was not a 5G plan and your assuming at some point since Thursday her plan was updated to a 5G unlimited data plan. We're missing some information here.

Re: Double charged for extra data

Handy1 — Tue, 05 Sep 2023 02:08:05 GMT

Yes it would be strange to get a text for extra data if already on 5G plan with unlimited data . But stranger things happen around here like accounts saying on hold on renewal and services still work . But I’m thinking maybe they got text excepted it and maybe next day or two had scheduled plan change to 5G plan . Maybe they will update us

Re: Double charged for extra data

dust2dust — Tue, 05 Sep 2023 02:29:35 GMT

@Chalupa_Batman- It's just more of the confusing messaging and tricks this company is doing to suck more money out of customer wallets. How is it that the transaction says Sep 5 anyway?
@Pamela90- Are you in the Maritimes?