topic Re: Payment not Processing in Get Support

Payment not Processing

DW7 — Tue, 05 Sep 2023 02:18:19 GMT

Have set up a new account, and entered a SIM #. Continuously get "Payment Failed! Please try again or use a different payment method." error when trying to pay. It appears that there may be an address page that is required to fill out before processing payment, but it skips past and when I click on "Back", it doesn't go there either.

Re: Payment not Processing

Handy1 — Tue, 05 Sep 2023 02:19:35 GMT

@DW7 Have you downloaded the app to finish the activation .

Re: Payment not Processing

hairbag1 — Tue, 05 Sep 2023 02:20:25 GMT

@DW7

are you using a laptop to set up your account or using the PM app ?

Re: Payment not Processing

DW7 — Tue, 05 Sep 2023 02:21:06 GMT

Using a desktop.

Re: Payment not Processing

DW7 — Tue, 05 Sep 2023 02:22:04 GMT

No, doing this through the desktop and have tried both Chrome and MS Edge.

Re: Payment not Processing

Handy1 — Tue, 05 Sep 2023 02:23:26 GMT

@DW7 .you need to do it in the new PM app . All new activations require since new system update few months ago

Re: Payment not Processing

DW7 — Tue, 05 Sep 2023 02:25:38 GMT

Thanks, that's frustrating.