topic sign on issue in Get Support

sign on issue

EG99 — Tue, 05 Sep 2023 00:40:17 GMT

I have had an active account for 2yrs. i have tried everything to sign on to my account and still cant access it. it gets stuck in a loop of wanting me to register/set up a new account, but doesnt go anywhere, and i already have an accout, phn number that i have been using and paying for.

Re: sign on issue

Handy1 — Tue, 05 Sep 2023 00:45:22 GMT

@EG99 Maybe you haven’t created your new ever safe ID that’s was introduced couple months ago now . But you can always get support to help you gain access also

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: sign on issue

Chalupa_Batman — Tue, 05 Sep 2023 00:46:59 GMT

Back in March I think, the website changed over to EverSafe ID. A security measure to keep folks account safer. Did you sign up after then or before then. If before, you will have to sign up again for a new account. If you're having issues doing so, go into your browser settings and clear your history cache and cookies, close browser and re open it and try again.

Re: sign on issue

Handy1 — Tue, 05 Sep 2023 00:48:45 GMT

OP says in the first Sentence they been customers for 2 years

Re: sign on issue

EG99 — Tue, 05 Sep 2023 00:50:52 GMT

i have signed up for it, and if i try again it says an account already has that email.

Re: sign on issue

Handy1 — Tue, 05 Sep 2023 00:52:08 GMT

@EG99 Please use this direct link to support to help you get back in

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: sign on issue

BKNS27 — Tue, 05 Sep 2023 00:59:20 GMT

@EG99

Maybe you have created an Eversafe ID (clicked on Sign Up) already so contact a CS_Agent by private messaging at but have your security PIN ready when they pm you back:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: sign on issue

Jamyles — Tue, 05 Sep 2023 14:34:08 GMT

I've also found that accessing your account via PC avoids a lot of these issues. For some reason when I use my phone for public mobile related things, it's a lot glitchier.