topic Re: Esim not activating in Get Support

Esim not activating

aquriaguy — Tue, 05 Sep 2023 00:14:27 GMT

Help. Just ported over from Koodoo. No service and can’t activate esim. Need my phone for work 😞

Re: Esim not activating

Handy1 — Tue, 05 Sep 2023 00:18:23 GMT

@aquriaguy Was it Koodo pre paid or post paid ? If pre paid . You need activate with temp PM number first then get support to help you port over to PM

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Esim not activating

LitlLdy — Tue, 05 Sep 2023 00:22:58 GMT

@aquriaguy wrote:
Help. Just ported over from Koodoo. No service and can’t activate esim. Need my phone for work 😞

@aquriaguy , have you rebooted your phone & tried these things below?

In cellular settings make sure that “ Turn On This Line “ (for iPhone ) is selected. (I am not positive where the setting is on a different phone to turn it on, possibly ‘Turn on your eSIM under Mobile Network’)
Reboot your phone or reset your network settings then reboot.