INCORRECT IMEI

Bellayang — Tue, 05 Sep 2023 02:31:51 GMT

Hi, dear sir or madam, how are you! This is Bella, I wanted to port my Fido number but I enter the wrong IMEI. COULD YOU PLEASE HELP?

Bella

Re: INCORRECT IMEI

LitlLdy — Tue, 05 Sep 2023 00:00:27 GMT

@Bellayang wrote:
Hi, dear sir or madam, how are you! This is Bella, I wanted to port my Fido number but I enter the wrong IMEI. COULD YOU PLEASE HELP?
Bella

@Bellayang , in order to port your phone number to Public Mobile you need to use your Fido Account # to port that phone number in not the IMEI ! 😞

Please send a private message to a CS_Agent for help with it.

You can send a private message to a CS_Agent using the link: -> https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Customer Support Agents are available from:

Monday to Sunday: 9 AM to 10 PM EST

A CS_Agent will respond back in your Community mailbox (envelope icon) at the top right of this page to the left of your community avatar on your computer or by clicking on your avatar on your device.

I also sent you a private message for the phone number to call to help with porting your phone number in!

Edit: To fix my typos!

Re: INCORRECT IMEI

Priority — Tue, 05 Sep 2023 00:10:40 GMT

Like @LitlLdy said, Do not use the IMEI Number when Porting in. Sucess rate is low.

Try with the Fido Account Number instead and that will work.

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INCORRECT IMEI

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