topic Re: No service on unlocked iPhone 7 Plus in Get Support

No service on unlocked iPhone 7 Plus

VP11 — Tue, 04 Jan 2022 20:24:34 GMT

Hey, I am a new customer with public Mobile and just got a SIM card from WoW mobile before 3-4 hours. It says No service since first second.

-iPhone 7 Plus is unlocked

-iPhone model: A1784

-restarted iPhone for 5 times now

-did reset network settings

Issue is still not resolved.

Re: No service on unlocked iPhone 7 Plus

PJC — Sat, 27 Jan 2018 23:34:07 GMT

To confirm, you have activated your service with Public Mobile already?

Re: No service on unlocked iPhone 7 Plus

matbasm — Sat, 27 Jan 2018 23:36:47 GMT

Hi @VP11, Just to be sure, you did register for a new account, and enter your SIM information (plus all the other information the system asked for), right? If so, were there any messages during the account activation? If everything went smoothly, you should at least be connected, and be able to make calls & send texts (assuming you have calling/texting in your plan). If you took a new number, then you should also be able to receive calls and texts also.

If everything went smoothly during activation, then i suggest you send a private message to the moderators team. They will be able to get you up-and-running.

Click here to send them a private message.
Information regarding the moderators team can be found by following this link.

Re: No service on unlocked iPhone 7 Plus

VP11 — Sat, 27 Jan 2018 23:45:32 GMT

Hey, can you please tell me more about activation, because I’m not sure what you’re talking about exactly.

What i have been so far is, I went to WoW and they opened my account there and inserted SIM card on my iPhone and asked me to wait for half an hour, but it didn’t show any service at all. So I went back and she changed SIM card but still no service. She referred me to to public mobile. I have my account up and it show I have active plan. Is there anything additional I’m supposed to do?

Re: No service on unlocked iPhone 7 Plus

VP11 — Sat, 27 Jan 2018 23:47:41 GMT

Yes my service is activated. It show I have active plan under my account.

Re: No service on unlocked iPhone 7 Plus

matbasm — Sat, 27 Jan 2018 23:49:53 GMT

@VP11, I'm not sure if there is something special done when you purchase a SIM at WOW mobile, but Usually, you need to activate the sim on the Public Mobile web site. It can be done at the following page: https://selfserve.publicmobile.ca/

Re: No service on unlocked iPhone 7 Plus

VP11 — Sat, 27 Jan 2018 23:55:21 GMT

@matbasm @PJC on Public Mobile website it shows me “Account status: Active”

Re: No service on unlocked iPhone 7 Plus

matbasm — Sun, 28 Jan 2018 00:00:10 GMT

Ok then, you do have an account set up on the PM web site. I will assume that the account shows the correct plan (call/text/data).

Since it has been more than 4 hours, I think your only other thing to do is send a private message to the moderators team, so that they can look into the problem.

Re: No service on unlocked iPhone 7 Plus

Mana — Sun, 28 Jan 2018 00:04:00 GMT

@VP11 sorry to hear about your trouble.

Are you sure that your iPhone is unlocked?

Do you happen to have access to another unlocked or telus or koodo phone that you can try your SIM card in?

Re: No service on unlocked iPhone 7 Plus

VP11 — Sun, 28 Jan 2018 00:13:27 GMT

@Mana yes my iPhone is unlocked I bought it outright from Apple Store and works internationally with all carriers including Koodo, freedom mobile, and Vodafone.

Re: No service on unlocked iPhone 7 Plus

PJC — Sun, 28 Jan 2018 00:18:12 GMT

@VP11, which plan did you sign up for? Have you already submitted payment to Public Mobile?

Re: No service on unlocked iPhone 7 Plus

Mana — Sun, 28 Jan 2018 00:18:24 GMT

When the wow mobile person swapped your sim, did they link the new sim to your account?

if you haven't already, you can send a private message to @CS_Agent.

In your message to them please include:

- explaination of your issue

- your phone and account number

- your sim number.

Re: No service on unlocked iPhone 7 Plus

Mana — Sun, 28 Jan 2018 20:53:20 GMT

hi @VP11, did you issue get resolved?

Re: No service on unlocked iPhone 7 Plus

VP11 — Mon, 29 Jan 2018 20:37:59 GMT

No, not yet