topic Re: Resubscribing~~ in Get Support

Resubscribing~~

14Alice14 — Mon, 04 Sep 2023 17:25:51 GMT

Re: Resubscribing~~

hairbag1 — Mon, 04 Sep 2023 17:30:57 GMT

what are you asking....more info please.

added..

is your question about a new account that's been deactivated in the past....OR..are you asking how to re-up your current plan ?

Re: Resubscribing~~

Handy1 — Mon, 04 Sep 2023 17:27:39 GMT

@14Alice14 More info please are you trying to subscribe to a new plan or activate a plan and are you using the new PM app to do so

Re: Resubscribing~~

Chalupa_Batman — Mon, 04 Sep 2023 17:33:00 GMT

If you are looking to re subscribe to Public Mobile, you would need to use either your old SIM card you used previously or purchase a new SIM card from a local Telus store or from Amazon. You would have to create a profile on the new EverSafe ID site. It's basically publicmobile.ca but it will go through the process.

If you need any help with the process, feel free to ask us here in the forums.

Re: Resubscribing~~

computergeek541 — Mon, 04 Sep 2023 23:00:51 GMT

@Chalupa_Batman wrote:
If you are looking to re subscribe to Public Mobile, you would need to use either your old SIM card you used previously or purchase a new SIM card from a local Telus store or from Amazon. You would have to create a profile on the new EverSafe ID site. It's basically publicmobile.ca but it will go through the process.
If you need any help with the process, feel free to ask us here in the forums.

The old Public Mobile SIM card could only be used if the Public Mobile account is still open.

A previous used Public Mobile SIM card cannot be used to open a new Public Mobile account.

Re: Resubscribing~~

Chalupa_Batman — Mon, 04 Sep 2023 23:11:49 GMT

If it belong to them previously, I can't see why not. If the card is mega old and outdated maybe or belong to someone else, I can see that too.

Re: Resubscribing~~

dust2dust — Mon, 04 Sep 2023 23:17:28 GMT

@Chalupa_Batman- Any provider can choose to allow the re-use of old sims all they like. But I don't know of any that do. It's a little revenue stream for them. If a number is ported out the account is dead/sim is dead. If an account gets fully deactivated after 90 days of suspension the account is dead/sim is dead. However, these sims do not have any expiration when never activated. Some do.
Of course we still have no clue what the customer actually wants here.

Re: Resubscribing~~

DennyCrane — Mon, 04 Sep 2023 23:26:00 GMT

Yeah no, once a sim is deactivated it's done for good. No carrier that I'm aware of allows you to reuse an old sim.

Re: Resubscribing~~

computergeek541 — Mon, 04 Sep 2023 23:27:07 GMT

@Chalupa_Batman wrote:
If it belong to them previously, I can't see why not. If the card is mega old and outdated maybe or belong to someone else, I can see that too.

It's business deceision resulting in a policy prohibiting it. Public Mobile will not allow a previously used SIM card to be used for a new account., and as such customers try to do that wouldn't have any success.

Re: Resubscribing~~

junginator — Sun, 26 Nov 2023 18:00:06 GMT

If I port my number from Public to another provider, can I resubscribe to public mobile (within 30 days) and keep all of my accumulated bonuses and discounts as i'm having regrets with the new provider? Do i have to use the old sim card or can it be another?

Re: Resubscribing~~

hTideGnow — Sun, 26 Nov 2023 18:02:30 GMT

hi @junginator once you ported out, account closed and you will loss all the bonus amd reward. Sorry, if you come back after, it will start all over again