topic Re: Esim won’t activate in Get Support

Esim won’t activate

Blighguy — Sun, 10 Sep 2023 15:16:50 GMT

My Esim won’t activate Any ideas why?

Re: Esim won’t activate

hairbag1 — Mon, 04 Sep 2023 22:01:05 GMT

@Blighguy

new PM account or old ?

Re: Esim won’t activate

maple_leaf — Mon, 04 Sep 2023 22:13:02 GMT

Hello @Blighguy , Really not enough information to answer you. As @hairbag1 mentioned above, are you swapping a SIM for an eSIM on an existing subscription, or starting a brand new activation? What error message are you seeing? What steps were you taking? What kind of phone do you have (Android or iPhone)? I can offer the links below regarding eSIM troubleshooting, if that's helpful.

eSIM FAQs:
https://www.publicmobile.ca/en/on/get-help/articles/esim-faqs

Blog Post: eSIM/SIM Card Landscape
https://productioncommunity.publicmobile.ca/t5/The-Lounge/Blog-Post-A-Tale-of-Two-SIMs-Navigating-the-eSIM-and-SIM-Card/td-p/1038912

eSIM Support for iPhone:
https://support.apple.com/en-ca/HT212780
eSIM Support for Google Pixel:
https://support.google.com/pixelphone/answer/9449293?hl=en#zippy=
eSIM Support for Samsung:
https://www.samsung.com/ca/support/mobile-devices/galaxy-esim-and-supported-network-carriers/

Re: Esim won’t activate

Blighguy — Mon, 04 Sep 2023 22:32:44 GMT

New account. It’s now saying QR code is no longer active. How do I get a new one? I have an iPhone 6s.

Re: Esim won’t activate

PhilWarner — Mon, 04 Sep 2023 22:38:21 GMT

You have to check to see if your phone is compatible with an eSIM….mine wasn’t, so I bought one for $4.99 off of amazon.ca

Re: Esim won’t activate

maple_leaf — Mon, 04 Sep 2023 22:45:36 GMT

@Blighguy , Per the eSIM FAQs link sent earlier, you have 3 tries to install the eSIM from a QR code. If 3 attempts failed, you can contact a Customer Support Agent for more assistance. I've included the link below. Also, check the eSIM Support for iPhone link sent earlier to double check that your iPhone is eSIM compatible.

Link to PM CS_Agent:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Monday to Sunday 9 AM to 10 PM EST

Re: Esim won’t activate

LitlLdy — Mon, 04 Sep 2023 23:37:09 GMT

@Blighguy wrote:
New account. It’s now saying QR code is no longer active. How do I get a new one? I have an iPhone 6s.

@Blighguy , my iPhone 6s isn’t eSIM compatible! Are you sure that yours is?

Re: Esim won’t activate

Blighguy — Tue, 05 Sep 2023 13:41:47 GMT

No it’s and iPhone XR.

Re: Esim won’t activate

Blighguy — Tue, 05 Sep 2023 13:42:08 GMT

Would it work for an XR

Re: Esim won’t activate

LitlLdy — Tue, 05 Sep 2023 14:59:05 GMT

@Blighguy wrote:
Would it work for an XR

@Blighguy , yes, it will work in iPhone XR.

Once the eSIM successfully installs you need to do the things below to activate it:

Reboot your iPhone XR.
In cellular settings make sure that “ Turn On This Line “ is selected, reset network settings & reboot.

You said the eSIM didn’t activate so you would need to send a private message to CS_Agents for help using the link that @maple_leaf provided to you.

Re: Esim won’t activate

Blighguy — Tue, 05 Sep 2023 22:42:02 GMT

Thanks for all your help. I need a new Esim code to activate and waiting on a CS agent for support.

Re: Esim won’t activate

maple_leaf — Wed, 06 Sep 2023 22:29:05 GMT

Thanks for letting us know @Blighguy . Hope the new eSIM activates successfully.

Re: Esim won’t activate

YHHH — Sat, 23 Sep 2023 19:13:58 GMT

i got: Unable to activate eSIM

and then i scanned the QR code sent to my email -> not working anymore

BUT I RESTARTED MY IPHONE and it worked