topic Re: Has anyone else experienced this issue before? in Get Support

Has anyone else experienced this issue before?

Anonymous — Mon, 04 Sep 2023 20:35:56 GMT

See attached image:

I am seeing a small drain on my data since the new months service plan activated today. The problem is, I have been on WIFI all day. It is an active, always-on, unlimited home connection. I was going to test the LTE earlier for an unrelated issue, but hadn't done so yet. So, as far as I know, it was never connected to LTE today. Apparently, that's not the case, small an amount as it is...

Using an iPhone 14 Pro Max. If anyone else is on an iPhone, what settings would you check to support the theory that certain apps may be utilizing data even when not in direct use?

Given it's only 30+mb it's likely I was just disconnected from WIFI somehow for a moment or two. Still, I feel like last month I rapidly went through my entire 50gb, which has never happened before. I'd just like to be certain whether there is not some bandwidth burglar involved. 🥷🛜😜

Re: Has anyone else experienced this issue before?

Handy1 — Mon, 04 Sep 2023 20:38:49 GMT

@Anonymous That’s just probably background apps updating or news feeds . Best to double check your data usage like this

simply try refreshing the page to check data plan / mins / add ons

For most up to date account info

Re: Has anyone else experienced this issue before?

Phil_Adelphus — Mon, 04 Sep 2023 20:41:53 GMT

In the iPhone settings you can set which apps can use data and which cannot, and you can also see how much data an app has used. This is in Settings -> Cellular and scroll down. Also check that you don't have WiFi Assist turned on because that allows the phone to switch to data if wifi is weak or disconnected. My iPhone does this outdoors when I'm too far away from the router in the house.

Re: Has anyone else experienced this issue before?

Anonymous — Mon, 04 Sep 2023 20:41:58 GMT

I assumed as much also, but I thought a second opinion wouldn't hurt. Two heads and all. 💪🙂🙃 🙂

Re: Has anyone else experienced this issue before?

Anonymous — Mon, 04 Sep 2023 20:42:58 GMT

This is the setting I was trying to track down, awesome, thank you.

Re: Has anyone else experienced this issue before?

dust2dust — Mon, 04 Sep 2023 20:45:04 GMT

Do you leave your cellular data turned on even though you're on wifi? Do you have the wifi assist or whatever it's called turned on?
I haven't gone looking for it for a while but the system will take a small quantity of data when data is on. But maybe that has changed with all the system changes around here.

Re: Has anyone else experienced this issue before?

maple_leaf — Mon, 04 Sep 2023 20:49:33 GMT

Hello @Anonymous ,

From https://discussions.apple.com/thread/7904534:

"Go to Settings/Cellular, scroll to the bottom, and turn off WiFi Assist.

Note that the phone will only use WiFi over cellular data when the screen is on or the phone is connected to power. If the phone goes to sleep it will turn WiFi off to save battery life, so any background apps will use cellular data when the phone is asleep.

Go to Settings/Cellular and you can see what apps and services are using your cellular data."

Re: Has anyone else experienced this issue before?

Anonymous — Mon, 04 Sep 2023 20:51:25 GMT

Yes, @Phil_Adelphus mentioned this wifi assist also, but I haven't found the setting yet, still looking... I think that may be what is happening.

Re: Has anyone else experienced this issue before?

Anonymous — Mon, 04 Sep 2023 20:52:59 GMT

Ooooh, it's all the way at the bottom, hah. @dust2dust @Phil_Adelphus

Thank you @maple_leaf — appreciate it, sometimes you just need the verbatim instructional!

Re: Has anyone else experienced this issue before?

Handy1 — Mon, 04 Sep 2023 20:54:00 GMT

@Anonymous I have a iPhone 14 pro max and can’t find this setting either I think it’s is automatically turned on with wifi on . So they only way to ensure it’s not a issues is when on wifi you can turn cellular data off to be certain

Re: Has anyone else experienced this issue before?

maple_leaf — Mon, 04 Sep 2023 20:58:33 GMT

But, who actually provided the solution? 😉 Glad to have helped out. Cheers.

About Wi-Fi Assist:

https://support.apple.com/en-ca/102228

Re: Has anyone else experienced this issue before?

Phil_Adelphus — Mon, 04 Sep 2023 20:55:44 GMT

@Handy1 it should be right underneath the list of apps under the Cellular settings, just above iCloud Backup

Re: Has anyone else experienced this issue before?

Anonymous — Mon, 04 Sep 2023 20:55:52 GMT

Indeed, as @maple_leaf noted via Apple: The setting for wifi assist is all the way at the bottom of the Cellular menu.

Here's a screen of how much mine has used in this period:

Re: Has anyone else experienced this issue before?

Anonymous — Mon, 04 Sep 2023 20:57:31 GMT

I guess I approved @Handy1 's initial comment as the solution before everyone else stepped up, apologies! Either way, all of you are always spot-on and work together, really appreciate it.

Re: Has anyone else experienced this issue before?

Handy1 — Mon, 04 Sep 2023 20:58:12 GMT

@Phil_Adelphus YES it’s there Whoo hoo . Hahahah thanks @maple_leaf and @Anonymous great work community , man I love this place

Re: Has anyone else experienced this issue before?

maple_leaf — Mon, 04 Sep 2023 21:00:53 GMT

No worries. I'd say it goes to @Phil_Adelphus . I edited the above to also include a link to Apple Support specific to "About Wi-Fi Assist".