topic Re: Cant activate account in Get Support

Cant activate account

Michelle771 — Mon, 04 Sep 2023 18:09:31 GMT

I cant activate my account because it is telling me that my email address is not valid. It is the email address I registered with. When I login to my account with my email and password it sends me a code to the email address. I enter this code and it takes me to activate account. Then prompts me to enter my email and password again, but tells me my email address is invalid. I am going in circles here.....Therefore I am unable to activate my account. Does anyone PLEASE have an answer to this issue. I have received my sim card and have paid for my first month.

Thank you in advance.

Re: Cant activate account

Handy1 — Mon, 04 Sep 2023 18:12:42 GMT

@Michelle771 Have you downloaded the PM app to finish the activation and reboot the phone ? If still no luck please use the direct link to support to help

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cant activate account

Michelle771 — Mon, 04 Sep 2023 18:13:26 GMT

Yes I have, and it says my email is invalid. Thank you for the link.

Re: Cant activate account

Handy1 — Mon, 04 Sep 2023 18:15:42 GMT

@Michelle771 Support should reply with in the hour and ask some verification questions before they are able to help you . Hope you get a quick reply and speedy resolve