Activating Sim Card

Ricky — Tue, 04 Jan 2022 20:24:28 GMT

I activated input the wrong account number to activate my account and now my phone is not working. Please advise

Re: Activating Sim Card

mimmo — Sat, 27 Jan 2018 16:57:56 GMT

All. Account issues need to be handled by mods. Send them a private message with exact details of what happened and what you want.

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

If you have a Porting issue, please also include:

The number you want to port, PM sim number, old account number, old account name exacly as on bill

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Thursday 9am to 9pm, and Friday, Saturday, and Sunday from 9am to 7:30pm [Totonto Time].
Messages are replied to during business hours and in the order they are received
Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
There is no need to send multiple messages.

Additional Useful Information:

Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile

Anonymous — Sat, 21 Aug 2021 00:25:07 GMT

You will need to send a private message to the @CS_Agent,

giving them your phone number and 4 digit PIN,

your Account email and your address.

Detailed explanation of specific your issue them can help you a lot nice service

good luck