topic Re: Cannot Activate Account in Get Support

Cannot Activate Account

Dan1956 — Mon, 04 Sep 2023 17:09:24 GMT

I have account set up with the pre authorized charge to creditcard

I have sim card and phone. When I go to activate (which I have done before with no issues for different phone), it takes me back to sign in, then when I try to sign in to activate it says my email and password dont match and it sends codes to my phone but says wrong code when type in. I have changes password, tried on safari and chrome and my cell phone...no luck! What can I do?

Re: Cannot Activate Account

Handy1 — Mon, 04 Sep 2023 17:12:17 GMT

@Dan1956 Have you downloaded the PM app to finish the activation

Re: Cannot Activate Account

sushigirl_604 — Mon, 04 Sep 2023 20:39:06 GMT

I just tried and having the same issues. Trying to log into the app just bounces it back to the login screen on the app. Trying to log in on a computer just keeps on asking to "resume activation" and then bounces to a login screen with a different URL (telus) that doesn't recognize the eversafe ID. There must be some miscommunication between the two systems. Private Message support and hopefully get someone to help soon

Re: Cannot Activate Account

Handy1 — Mon, 04 Sep 2023 20:41:46 GMT

@sushigirl_604 and @Dan1956 if you are both having issues please submit ticket with support using this direct link .

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437