topic Re: Data Usage in Get Support

Data Usage

BernieDoodle — Mon, 04 Sep 2023 16:20:38 GMT

Need Help!

I recently updated my plan to the $40/15GB earlier in the spring. It just renewed on Aug 26th and it says that I've used up my 15GB. When I check my usage from August 26 ownwards and add up my data usage it comes out to 1500MB = 1.5GB. Did something now update on my account? Have I been getting scammed since early spring?

Please help.

Re: Data Usage

Handy1 — Mon, 04 Sep 2023 16:22:07 GMT

@BernieDoodle Probably just a cache issue try this first

Try again incognito/private mode

And or lap top /computer

simply try refreshing the page to check data plan / mins / add ons

For most up to date account info

Also make sure you don’t have a data limit set on your phone too

Re: Data Usage

hTideGnow — Mon, 04 Sep 2023 16:21:58 GMT

HI @BernieDoodle

maybe just browser cache. Please use a browser and use Incognito/Private/Secret mode and check again

if you have been using app to login, try to go to app info and Delete Data and Detele Cache

Re: Data Usage

dust2dust — Mon, 04 Sep 2023 16:22:30 GMT

Click on all the little spinner refresh icons to be sure you're looking at current info. What says you've used up data? A text? Something from your phone?

Re: Data Usage

hairbag1 — Mon, 04 Sep 2023 16:22:43 GMT

@BernieDoodle

try this...

Re: Data Usage

Meow — Mon, 04 Sep 2023 16:22:45 GMT

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

Re: Data Usage

BernieDoodle — Mon, 04 Sep 2023 17:45:51 GMT

I always use my computer to check my usage. not sure if I'm reading this correctly... Here is an example: it shows 256MB used. If I add all of these in my data usage, it comes out to 1500MB... 1.5 GB...

Re: Data Usage

Handy1 — Mon, 04 Sep 2023 17:48:03 GMT

@BernieDoodle Also note that PM updates it’s usage 2x a day so your seeing the usage used for the last 12 hours

Re: Data Usage

BernieDoodle — Mon, 04 Sep 2023 17:49:35 GMT

did that multiple times to be sure... Used a different browser as well.

not sure if I know what is going on. Not the best with this cellular data usage thing. but if I add up all my usage from Aug. 26th it comes out to 1.5GB and it says I'm out of data...

I'm using my computer to check usage, always do.

Re: Data Usage

BernieDoodle — Mon, 04 Sep 2023 17:53:08 GMT

For sure, but this is all going back to Aug 26th. I haven't used any data today as I'm at home on wifi.

Re: Data Usage

Handy1 — Mon, 04 Sep 2023 17:54:28 GMT

@BernieDoodle do you happen not have a data limit set in your phone by any chance

Re: Data Usage

BernieDoodle — Mon, 04 Sep 2023 17:56:46 GMT

not at all.

If i used 15GB, then I would expect to see points of use such as: 3GB, 5GB, 1.5GB.... it my data usage in my account.

Re: Data Usage

dust2dust — Mon, 04 Sep 2023 17:56:50 GMT

So did you click those spinners? Use incognito? What is telling you you're out of data? Maybe you could add an image of your overview page so we can see what you're seeing.