topic Re: Not receiving calls in Get Support

Not receiving calls

firstladylori — Mon, 04 Sep 2023 15:09:17 GMT

Why am I only receiving calls from Telus subscribers? None of my family can call me.

Re: Not receiving calls

hTideGnow — Mon, 04 Sep 2023 15:11:16 GMT

did you just join PM and porting in number? if you are, the port was stuck, not completed

I will message you a phone number to the porting team and you can call them and confirm the porting status and get it done. Please check your Community inbox

Re: Not receiving calls

Dunkman — Mon, 04 Sep 2023 15:12:39 GMT

@firstladylori

More details would be helpful. New customer versus old? Did you port your number? Did calling working before? What about data or texts? Able to receive texts?

Might want to reboot your phone

Re: Not receiving calls

Handy1 — Mon, 04 Sep 2023 15:14:44 GMT

@firstladylori Can you try the sim card in another phone to test ?

Re: Not receiving calls

Chalupa_Batman — Mon, 04 Sep 2023 15:24:15 GMT

Good Morning @firstladylori

More details are a must if you wish us to help you solve this conundrum. As @Dunkman asked, did you just join public mobile? Did you port over a phone number from another service provider? Are you a long time customer and this all of a sudden happened? Please share as much information as possible so we may help guide you.