topic Re: New cell phone in Get Support

New cell phone

Nash416 — Mon, 04 Sep 2023 12:26:01 GMT

Hello I have a new cell phone. And I want to transfer my esim to my new phone

Re: New cell phone

Handy1 — Mon, 04 Sep 2023 12:31:02 GMT

@Nash416 In that case you need to buy a new eSIM from the app go to subscription add on page and at the bottom of page notice shop sim . Select it and choose eSIM download and install it

Re: New cell phone

Nash416 — Mon, 04 Sep 2023 12:47:51 GMT

but what do I do after I buy a new eSIM. Will I have the same number?

Re: New cell phone

Handy1 — Mon, 04 Sep 2023 12:50:22 GMT

@Nash416 Yes because you have to log into the app and it knows it’s you . Just log onto the new app with new phone and install the eSIM . This way you will keep same phone number and plan

Re: New cell phone

Nash416 — Mon, 04 Sep 2023 14:08:57 GMT

It worked however I wanted the esim on my second IMEI and not my first, how do I fix that?

Re: New cell phone

Handy1 — Mon, 04 Sep 2023 14:12:35 GMT

@Nash416 Yikes unfortunately you may have to buy yet another eSIM and install it to the proper IMEI slot or get support to see if there’s anything they can do in this case

send a private message To CS_Agents click

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https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New cell phone

sheytoon — Mon, 04 Sep 2023 14:48:21 GMT

@Nash416 does your new phone have 2 eSIMs, or 1 eSIM + 1 physical SIM?

The physical SIM will have its own IMEI and cannot be used with an eSIM.

Re: New cell phone

Nash416 — Mon, 04 Sep 2023 14:56:52 GMT

Hi, my phone has 1 physical and 1 e sim. I switched phones and want to bring my esim to my new phone

Re: New cell phone

DennyCrane — Mon, 04 Sep 2023 15:45:41 GMT

This thread is exactly why I prefer physical sim cards.

Re: New cell phone

dust2dust — Mon, 04 Sep 2023 15:53:49 GMT

@DennyCrane- This whole execution of esims here is a giant clu..... and why I steer clear of it all. Yup, physical sims all the way.

Re: New cell phone

DennyCrane — Mon, 04 Sep 2023 15:56:07 GMT

@dust2dust

💯

They've had since May and they've barely made any progress. That's great existing customers can now access them, but it's a huge gap that they can't be transferred.

Re: New cell phone

sheytoon — Mon, 04 Sep 2023 22:28:12 GMT

Correct me if I'm wrong, but I thought you said you were successful in bringing the eSIM to your new phone already, but you would prefer it was on the other IMEI?

I don't think that is possible, as your phone has a fixed IMEI for the eSIM, and another fixed IMEI for the physical SIM. You won't be able to use the physical SIM IMEI with an eSIM or vice versa.