topic Re: Technical Issue in Get Support

Technical Issue

Saqlain — Mon, 04 Sep 2023 01:18:24 GMT

Hi , Two weeks ago I changed my network from Rogers to public mobile . From 1st day till now Its only out going call and sms . No Incoming call or sms . All calls are going to voice mail and I'm using eSim . My Physical Rogers sim is still in my phone When I turn on that rogers Sim Everything is fine all calls and sms are coming on my phone. Why Is that and how can I fix it ??

Re: Technical Issue

SourDude1234 — Mon, 04 Sep 2023 00:51:56 GMT

Hi @Saqlain
There may have been an issue while porting.

Please take this issue to customer service by clicking here and clicking “Contact Us'' and then submit a ticket. Have a nice day.

Re: Technical Issue

Handy1 — Mon, 04 Sep 2023 00:53:10 GMT

@Saqlain Does your old rogers SIM card still works? Sounds like the port didn’t complete . There a number for live support that can re trigger the port request wil send you private message and get it fixed

Re: Technical Issue

hTideGnow — Mon, 04 Sep 2023 01:15:25 GMT

hi @Saqlain

it is a stuck port You have to out your Rogers sim back to the phone, then call PM porting team to re-initiate the port. Rogers will send yiu an sms and you need to reply YES

I will send you the porting team number to your Community inbox

Re: Technical Issue

Chalupa_Batman — Mon, 04 Sep 2023 01:16:09 GMT

Now, when you say you "Changed my network from Rogers to Public Mobile" do mean you just changed from Rogers or PM or did you port your Rogers number to Public Mobile?

Re: Technical Issue

computergeek541 — Mon, 04 Sep 2023 01:23:04 GMT

@Saqlain wrote:
Hi , Two weeks ago I changed my network from Rogers to public mobile . From 1st day till now Its only out going call and sms . No Incoming call or sms . All calls are going to voice mail and I'm using eSim . My Physical Rogers sim is still in my phone When I turn on that rogers Sim Everything is fine all calls and sms are coming on my phone. Why Is that and how can I fix it ??

As you've stated, your incoming calls are going to your Rogers service. The reason for calls going to voicemail would be because you had disabled your Rogers SIM card in your phone's setings. This (and the fact that it's been two weeks) means that number porting has failed. Double check your Rogers account number and remember to watch for a text message from Rogers aboutr the number porting. You will need to follow the instructions provide earlier to contact a Public Mobile customer support agent.