topic Re: Overcharged in Get Support

Overcharged

Mensahk — Sun, 03 Sep 2023 23:25:13 GMT

I have been overcharged for a USA talk and text add on. How do I submit a request for a refund?

Re: Overcharged

Chalupa_Batman — Sun, 03 Sep 2023 23:28:30 GMT

Contact a CS Agent here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Can you take a screen shot to show us?

Re: Overcharged

Handy1 — Sun, 03 Sep 2023 23:31:42 GMT

@Mensahk Here’s how

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Overcharged

hairbag1 — Mon, 04 Sep 2023 00:13:09 GMT

@Mensahk

While you wait for CSA help, please help us understand how this occurs...for future. What makes you think you were overcharged ? Did you hit Buy X 2 or is it a double charge to your credit card ? Did your computer or cell freeze up during initial purchase so you tried a second time ? I suspect the CSA may credit your account regardless...but would be constructive to understand how it could occur. TIA