topic Data-new transfer in Get Support

Data-new transfer

Nancywang — Mon, 04 Sep 2023 01:36:22 GMT

I just transferred over to public mobile. I have wifi, I can call but I don’t have data. When I turn off wifi nothing shows up not lte not 5g nothing.

I have an iPhone 12.

Re: Data-new transfer

Chalupa_Batman — Sun, 03 Sep 2023 23:08:34 GMT

So you ported your number over to Public Mobile? Did you receive a text message from your old service provider asking permission to port? If so, did you say yes? If you didn't, the port may not have been completed. You may require assistance from the PM porting team. Answer my previous questions and if warranted, I'll send you the number to call.

Re: Data-new transfer

HALIMACS — Sun, 03 Sep 2023 23:11:12 GMT

@Nancywang

Does texting in and out work?

Wifi has nothing to do with mobile service.

Ensure DATA switch is toggled on and try resetting APN and network connections

Re: Data-new transfer

Dunkman — Sun, 03 Sep 2023 23:11:16 GMT

@Nancywang

More details would be helpful. Wifi and Data are different. So, your data does not work. You calls work, but can you receive phone calls? What about texting? Did you port over from another company? or got a new number?

Maybe try rebooting your phone.

Re: Data-new transfer

LitlLdy — Sun, 03 Sep 2023 23:18:20 GMT

@Nancywang wrote:
I just transferred over to public mobile. I have wifi, I can call but I don’t have data. When I turn off wifi nothing shows up not lte not 5g nothing.
I have an iPhone 12.

@Nancywang , as others here have stated, for data to work is it turned on?

Re: Data-new transfer

will13am — Sun, 03 Sep 2023 23:18:32 GMT

@Nancywang , check that you have mobile data turned on and confirm the APN settings. The fact that you can call means the network connection is fine.

Re: Data-new transfer

Nancywang — Sun, 03 Sep 2023 23:19:02 GMT

I rebooted it and now it works. Thank you!!

Re: Data-new transfer

computergeek541 — Mon, 04 Sep 2023 00:15:55 GMT

unnecessary repetion