topic Re: Number not assigned @CS_Agent in Get Support

Number not assigned @CS_Agent

sabchu07 — Sun, 03 Sep 2023 18:46:34 GMT

When someone tries calling my number, it says my number is not assigned. This issue started occuring today. It happened back in June and someone was able to help me with it. I was also unable to receive texts at that time. They said my previous provider took back my number (an error in their system) and Public Mobile asked them to release my number. The issue was then resolved.

I'm having the same issues again. When someone calls my number, it says the number is not assigned. However, I'm able to receive texts as far as I know, though I'm not sure if all texts are coming through to me. My payments have been up to date. I'm able to call out.

Please help. This is frustrating nonetheless and I just happened to come across this issue randomly today.

I should also that I've restarted my phone and toggled airplane mode on and off. None of it has helped.

Re: Number not assigned @CS_Agent

Chalupa_Batman — Sun, 03 Sep 2023 18:49:46 GMT

To reach a CS Agent, please use the following link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Number not assigned @CS_Agent

sabchu07 — Sun, 03 Sep 2023 22:48:18 GMT

How long will it take an agent to respond to me? I rely on my phone number for work and they don't have another way to reach me when I'm on call.

It's been 4 hrs since I messaged a CS agent.