topic Re: US roaming issues in Get Support

US roaming issues

Hri — Sun, 03 Sep 2023 18:37:10 GMT

i purchased 15 days US roaming packages it was all good but issue started when I repurchased only data for US. I can call and text msg but I can’t use any data.

kindly pls help or how to get refund

thank you

Re: US roaming issues

Chalupa_Batman — Sun, 03 Sep 2023 17:59:54 GMT

Hi @Hri

Go into your network settings and choose T-Mobile and reboot. See if that works.

Re: US roaming issues

Hri — Sun, 03 Sep 2023 18:02:04 GMT

Thx but it doesn’t work

Re: US roaming issues

hTideGnow — Sun, 03 Sep 2023 18:07:05 GMT

hi @Hri login My Account using Incognito/Private/secret mode and check of the new roaming data is there

if it is , try reboot phone. Try also AT&T network. And try Resetall Networks

Re: US roaming issues

Chalupa_Batman — Sun, 03 Sep 2023 18:12:16 GMT

What about data roaming. Is it set to on?

Re: US roaming issues

DennyCrane — Sun, 03 Sep 2023 18:28:31 GMT

As @Chalupa_Batman mentioned, go into the network settings on your phone and make sure you turn on data roaming.

Re: US roaming issues

dust2dust — Sun, 03 Sep 2023 19:08:14 GMT

Did you buy the talk/text/data? Then while that was still active (>1/15) did you buy the 3gb data? Did you use all the first 3gb data? I wonder if it didn't like the duplication of the 3gb even though the other was probably done but not expired.

Re: US roaming issues

Hri — Sun, 03 Sep 2023 19:16:35 GMT

thx but did not working

Re: US roaming issues

Hri — Sun, 03 Sep 2023 19:16:52 GMT

thx but did not working

Re: US roaming issues

Hri — Sun, 03 Sep 2023 19:17:42 GMT

It’s ON but working Ali’s chance network mobile to AT&T

Re: US roaming issues

Hri — Sun, 03 Sep 2023 19:18:12 GMT

Did not working

Re: US roaming issues

dust2dust — Sun, 03 Sep 2023 19:19:01 GMT

If your phone is set to 5G then try setting to 4G LTE. But also have a look at my other questions.

Re: US roaming issues

Hri — Sun, 03 Sep 2023 19:20:29 GMT

First 3gb already used that’s why I repurposed 3gb data again

Re: US roaming issues

dust2dust — Sun, 03 Sep 2023 19:24:11 GMT

Yeah I think that's where the problem is. This was a problem with the talk part. Seems it might also be a problem with data. You could ask support to make it all happen or you could try buying the 1gb roaming add-on to see if that works. Then you could ask support to credit you the 3gb cost if the 1gb works. Then when the bundle fully disappears you could buy it again.
The re-buying of roaming add-ons has always been tricky.

Re: US roaming issues

Hri — Sun, 03 Sep 2023 19:54:34 GMT

That’s why we need human beings to talk or fix things. I’m facing this issue from last 02 days and it’s not helping

Re: US roaming issues

Hri — Sun, 03 Sep 2023 19:55:18 GMT

My phone is 5g and there is no option to choose 4g

Re: US roaming issues

Hri — Sun, 03 Sep 2023 19:57:15 GMT

I resetting my phone but nothing happened

Re: US roaming issues

hTideGnow — Sun, 03 Sep 2023 20:02:37 GMT

hi @Hri what phone you have? there should be Network mode somewhere, chage to 4G or LTE

Re: US roaming issues

hTideGnow — Sun, 03 Sep 2023 20:05:44 GMT

hi @Hri

while you try to fix it , submit ticket with agent as well

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: US roaming issues

dust2dust — Sun, 03 Sep 2023 20:25:46 GMT

This is how this place works. If you need the live human aspect then you need to go elsewhere.
But we're all human. Support are human.
The 4G LTE option might give you AT&T. Otherwise T-Mobile should work on either 5G or 4G. Can you change to T-Mobile. But still I wonder that the duplicate data might be the problem.