topic Re: Problems making a payment in Get Support

Problems making a payment

ilanna — Sun, 03 Sep 2023 18:30:11 GMT

Hello:

I received a message from PM TODAY saying my payment did not go thru and they suspended the account. There is nothing wrong with my CC and still they won't put it thru. I am trying and trying to pay but the site is so slow and I can't get the payment through because the plan won't load.

What do I do?

Re: Problems making a payment

computergeek541 — Sun, 03 Sep 2023 18:34:09 GMT

@ilanna wrote:
Hello:
I received a message from PM TODAY saying my payment did not go thru and they suspended the account. There is nothing wrong with my CC and still they won't put it thru. I am trying and trying to pay but the site is so slow and I can't get the payment through because the plan won't load.

What do I do?

Does your plan work? Sometimes, Public Mobile send these messages by mistake.

To make a payment, a voucher can be purchassed from various stores that carry Public Mobile vouchers. The payment can then be applied using Self Serve or by dialing 611. This would get your service working again until the credit card issue can be corrected.

Re: Problems making a payment

hTideGnow — Sun, 03 Sep 2023 18:33:36 GMT

hi @ilanna wait an hour to try again

if still not going through, you can also get a voucher from Shoppers drug mart and then load it using *611