topic @CS_Agent in Get Support

@CS_Agent

campbellh — Sun, 03 Sep 2023 19:18:15 GMT

I've been trying to update the payment method for my son's account. His phone plan was canceled without warning when my credit card expired. We can't sign in because he's been locked out for weeks. I had to create a completely new account just to sign in to get help!! Very frustrating. Please help.

Re: @CS_Agent

Dunkman — Sun, 03 Sep 2023 17:49:52 GMT

@campbellh

Have you signed up for the new Eversafe login system before?

Have you tried to submit ticket for CSA help?

If you are having difficulties submitting ticket, then private message CSSA:

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

It will take a few hours for CSA to respond. If you need service right away, you could purchase a payment voucher in store (Shopper, gas stations, etc) or online (recharge.com - service fee applies). Load via dialing 611 on your son phone.

Re: @CS_Agent

Chalupa_Batman — Sun, 03 Sep 2023 18:03:56 GMT

Hi @campbellh

If you signed up for a new EverSafe account, then here are the following steps.

How to change your credit card number

First and foremost, if you are changing your credit card information, you need to add every piece of information about the credit card like it was your first time. Even if it’s already auto filled, do it anyway.

When you log in to your Public Mobile account, go to the Payments button.

On the right hand side, click on Manage Subscription.

Then click on Manage Payment Method and remember, change and edit everything even if it’s already auto filled.

How to change credit card on phone app

Download the app from the app store if you already haven’t.

Sign into your app.

When your app opens you’ll be in the My Account tab. You will see a plus button at the bottom left above the My Account tab. Click on it.

Once you’ve clicked on it, go to Payments

The next screen you’ll want to click on Manage Subscription.

The next screen will give you the option to change your credit card information when you click on Manage Payment Method.

There you will be able to enter a new credit card and expiry date. Click on Save and you're good to go.