topic Re: New phone - sim not supported in Get Support

New phone - sim not supported

Amanda84 — Sun, 03 Sep 2023 02:37:20 GMT

Had to change phone from a 6s to a new 6s after it went swimming

carrier shows Correct carrier PM

Previous carrier no longer is locked to this phone SIM NOT SUPPORTED MESSAGE DISPLAYS

WHEN I remove the sim it seems fine but not network.
please help!

Re: New phone - sim not supported

Chalupa_Batman — Sun, 03 Sep 2023 01:35:38 GMT

Did your SIM get water damage? You may need a new SIM card.

"it went swimming" code for you dropped it in the toilet? LOL

Another option, go to settings, network settings and remove automatic, pick public mobile and reboot. If that doesn't work, I think your SIM may be damaged.

Re: New phone - sim not supported

Amanda84 — Sun, 03 Sep 2023 01:40:08 GMT

It is quite possible it did get wet, in the incident. the camera on the paperweight phone was water logged so if the water causes issue with the sim than I’ll try a new one

Lol - it’s my teens phone - yes, new to placing phone in the back pocket. So it fell in the toilet!!
it lasted her since 2020 without a scratch - I’m not even mad lol

can we transfer the phone number with the sim?

Re: New phone - sim not supported

Amanda84 — Sun, 03 Sep 2023 01:48:47 GMT

Where do I find network settings?

Re: New phone - sim not supported

Chalupa_Batman — Sun, 03 Sep 2023 01:57:00 GMT

Yes. You can pick up a SIM card from a local Telus store for $10 but call first. Or if you have Amazon you can get it for $4.99.

EDIT: Sorry forgot to add.... yes. Once you get a new SIM if it is indeed needed, you just go into your or his account profile and change the SIM number. You'll have to reboot after it's done.

Re: New phone - sim not supported

Amanda84 — Sun, 03 Sep 2023 01:55:25 GMT

This is what I’ve done, put SIM in, turn on.
pop up shows “activation required”

click “dismiss”

screen “allo”

enter passcode

software update complete

- continue

SIM not supported

I cannot get into the phone when I put the sIm in

but without the sim in I have access to the entire phone

Re: New phone - sim not supported

Chalupa_Batman — Sun, 03 Sep 2023 01:55:55 GMT

Settings - Cellular - Network Selection - turn off Automatic and pick Public Mobile. Then reboot. If that doesn't work, pretty sure the SIM is hooped. Another thing you can try... put that SIM card into a different phone and see if it works. If it doesn't, then there is your answer. SIM is damaged.

Re: New phone - sim not supported

Chalupa_Batman — Sun, 03 Sep 2023 01:58:02 GMT

Try putting that SIM card into a different phone and see if it works.

Re: New phone - sim not supported

BKNS27 — Sun, 03 Sep 2023 03:11:14 GMT

@Amanda84

Any phones after 2017 can’t be locked by carriers. Since the iPhone 6S was produced on September, 2015.
It sounds like your new iPhone 6S might be locked by another carrier other than Telus or Koodo.

The only way to check is to go to Settings>General>About>scroll down to Carrier Lock and it should indicate No SIM Restrictions for an unlocked phone.

But if it show the name of a carrier then that carrier locked the iPhone and you need to contact them to have it unlocked for free or you can go to a cell repair shop to have it unlocked for a fee.

BTW, if the old SIM was in the water. Just dry it out and make sure the copper contacts are no scratched. Wipe it with a microfibre cloth and give it a try.

Re: New phone - sim not supported

computergeek541 — Sun, 03 Sep 2023 03:24:19 GMT

@BKNS27 wrote:
Any phones after 2017 can’t be locked by carriers. Since the iPhone 6S was produced on September, 2015.
It sounds like your new iPhone 6S might be locked by another carrier other than Telus or Koodo.

The December 2017 date is specific only to Canada carriers. There could still be carriers elsewhere that network lock devices. Also, even in Canada some devices sold after December 1, 2017 could still be locked. Canadian carriers did have to get them unlock for the customer though. There were even some devices sold at retail (and not linked to any carrier) that were locked after this date due to a Samsung software custimization processs. While it's no longer done during that process by Samsung for current models in Canada, there was a time that this process would lock the phone to the carrier of the first inserted SIM card. Samsung would unlock it upon request, but the point is that even after December 2017 (or even one purchased after that date), it's fully possible to have a phone in Canada that is still locked.

Re: New phone - sim not supported

Amanda84 — Sun, 03 Sep 2023 18:28:25 GMT

Network "not available"

Re: New phone - sim not supported

hTideGnow — Sun, 03 Sep 2023 18:36:32 GMT

hi @Amanda84

Since it is a new phone, you have a chance to check if the phone is clean?

https://www.devicecheck.ca/check-status-device-canada/

Re: New phone - sim not supported

Amanda84 — Sun, 03 Sep 2023 18:40:10 GMT

It is one of our own phones since it was purchased new, years ago. not locked to original carrier

Re: New phone - sim not supported

hTideGnow — Sun, 03 Sep 2023 18:43:08 GMT

hi @Amanda84

but check the IMEI with the link above first