topic Re: change subscription in Get Support

change subscription

hzhang12 — Sat, 02 Sep 2023 23:29:43 GMT

I want to change subscription. If I choose change now, does it mean I lost all that I paid before the change?I just renewed my $120 for 90 days subscrption. If i change now, does it mean I lost all my $120?

Thanks,

Re: change subscription

Dunkman — Sat, 02 Sep 2023 23:33:18 GMT

@hzhang12

Yes, if you change now, you will lose whatever is remaining in your plan. PM does not pro-rate plans. It is recommended to change at next renewal date.

Re: change subscription

maple_leaf — Sat, 02 Sep 2023 23:35:26 GMT

Hello @hzhang12 , As @Dunkman has said, best to change at next renewal date. I've included a link below with more information.

Change Your Plan:
https://www.publicmobile.ca/en/on/get-help/articles/change-your-plan

Hope this helps.

Re: change subscription

hzhang12 — Sat, 02 Sep 2023 23:35:35 GMT

Thank. I will choose change on renew.

Re: change subscription

Handy1 — Sat, 02 Sep 2023 23:35:50 GMT

@hzhang12 Change on renewal and not immediately or you lose money on turn current cycle . And have to pay full amount right away