topic Re: Help in Get Support

Service

Nahid1975 — Sat, 02 Sep 2023 19:42:08 GMT

Hi, my sim asking for SIM PUK code, how to get this code. I’m not able to use my phone

Re: Service

dust2dust — Sat, 02 Sep 2023 19:43:05 GMT

What is the exact message your phone is saying? Some PUK's have different needs.

Re: Service

maple_leaf — Sat, 02 Sep 2023 19:47:17 GMT

Hello @Nahid1975 , Please click on the link below for more information about how to find your PUK. If the chatbot that you're directed to for contact with a Customer Support Agent isn't working, you can also submit a private message to CS_Agent using the link below.

How to Find Your PUK:
https://www.publicmobile.ca/en/on/get-help/articles/where-to-find-your-puk

Link to PM CS_Agent:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Monday to Sunday 9 AM to 10 PM EST

Hope this helps.

Re: Service

hTideGnow — Sat, 02 Sep 2023 19:46:39 GMT

hi @Nahid1975

if it is a sim unlock PIN, PM agent can help , just submit ticket with agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

if it is carrier unlock, then agent cannot help, you need to check with the carrier you got the phone from

Re: Service

softech — Sat, 02 Sep 2023 19:49:26 GMT

@Nahid1975

what was the exact error message? Depends on the message, you have to ask the PUK code from different places

If it is a Samsung and if the message is "SIM network PIN blocked. Enter SIM network PUK." ,
call Samsung 1-800-726-7864 for a master unlock code.
The only info you will need to provide is the IMEI and where the phone was purchased|

If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM Card, SIM cannot be accessed" or on an iPhone's status bar showing "Locked SIM"
open message support there: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
or use this direct link to open Chatbot ticket: https://urlshortner.tiia.ai/Oyn1L6
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there.

If the message is "SIM network unlock PIN" or "SIM ME lock code NP" or "SIM not Supported" or on an iPhone's About->Carrier Lock showing "SIM locked"
You have to ask the carrier where you got the phone from for the carrier help unlocking it.
(Sorry, for this particular issue, PM support would not be able to help)

Help

Nahid1975 — Sat, 02 Sep 2023 19:50:09 GMT

Moderator please help to get my sim puk code

Re: Help

hTideGnow — Sat, 02 Sep 2023 19:52:51 GMT

@Nahid1975 wrote:
Moderator please help to get my sim puk code

HI @Nahid1975

there are no moderators here. There are CS agents but they don't check here

if you are sure it is just a sin card puk , then as many of us said, submit ticket here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Help

maple_leaf — Sat, 02 Sep 2023 20:31:38 GMT

@Nahid1975 , Please review my earlier message in this thread. It will help you to contact a Customer Support Agent with your request for your PUK.