topic Re: Canada-US plan in Get Support

Canada-US plan

PurplePanda — Sat, 02 Sep 2023 19:12:25 GMT

I will be heading to the US and I have the Canda-US plan. Do I have to do anything to switch over once I'm there or does it automatically switch over?

thanks,

Re: Canada-US plan

dust2dust — Sat, 02 Sep 2023 19:13:42 GMT

Set network to automatic, turn on roaming data, to be safe set to 4G LTE etc. Then, do you know if your phone has been enabled for volte yet?

Re: Canada-US plan

Handy1 — Sat, 02 Sep 2023 19:14:35 GMT

@PurplePanda Just ensure data roaming is turned on in your phone settings . And make sure your connected to T mobile

Re: Canada-US plan

dust2dust — Sat, 02 Sep 2023 19:16:54 GMT

I suggest networks on automatic so that the phone can connect to either AT&T or T-Mobile wherever the coverage is better.

Re: Canada-US plan

Chalupa_Batman — Sat, 02 Sep 2023 19:17:26 GMT

Just to add, it never hurts to do a reboot while you're in the US just to make sure you're connected to the first network it finds.

Re: Canada-US plan

maple_leaf — Sat, 02 Sep 2023 19:29:47 GMT

Hello @PurplePanda , What they said, plus I've attached a link to U.S. Roaming troubleshooting should it be of help:

U.S. Roaming Troubleshooting:
https://www.publicmobile.ca/en/on/get-help/articles/us-roaming-troubleshooting

Re: Canada-US plan

SourDude1234 — Sun, 03 Sep 2023 03:26:16 GMT

Hi there @PurplePanda

Ensure that your network is set to automatic and data roaming is turned on. It should connect automatically but it is not a bad idea to restart the phone just incase. Have a nice trip!