topic Re: Incoming calls in Get Support

Incoming calls

Deidria — Sun, 03 Sep 2023 14:20:02 GMT

Is anyone else having problems with most incoming calls automatically going to voice-mail?

Most of my calls are set in contacts, and some aren't, but most are going straight to voice-mail. Brand new phone, no my do not disturb is not on, and no the numbers are not blocked

Re: Incoming calls

Chalupa_Batman — Sat, 02 Sep 2023 16:56:31 GMT

This is worth a shot. Try going in to network settings, turn off automatic and then pick Public Mobile then reboot. And then ask a person who's call went to voicemail to try calling you back.

Re: Incoming calls

JRod — Sat, 02 Sep 2023 17:24:56 GMT

@Deidria

Is there any chance that you recently ported over a number? I know some other members have run into a similar issue when their port was incomplete. Can you make outgoing calls and texts?

If you did recently port the number, did you respond “yes” to a text sent to your old SIM authorizing the port to take place?

Re: Incoming calls

Chalupa_Batman — Sat, 02 Sep 2023 17:08:40 GMT

OH. Another thing is that I just experienced recently myself. I have the iPhone and I went into my settings so I can block unknown numbers. That seemed to send a lot of peeps over directly to my voicemail including my doctors office. You may wish to check if that is set up. If it is, remove it. I know it will suck getting calls from unknowns but... eh....

Re: Incoming calls

BKNS27 — Sat, 02 Sep 2023 17:16:13 GMT

@Deidria

Check to see if there are any outages in your area. Refer to outage map:

https://istheservicedowncanada.com/status/telus/map

Re: Incoming calls

Deidria — Sat, 02 Sep 2023 18:07:17 GMT

No, I've been with pm for almost 3 years with the same phone number

Re: Incoming calls

Deidria — Sat, 02 Sep 2023 18:08:18 GMT

No, my block is not on, and the main person it keeps throwing to voice-mail is my mother and her number is programmed into my phone

Re: Incoming calls

Deidria — Sat, 02 Sep 2023 18:08:46 GMT

No outages at all, and outgoing works perfectly and so does texting

Re: Incoming calls

Deidria — Sat, 02 Sep 2023 18:09:32 GMT

Thanks.... I did notice that it was set to automatic, I'll try that.