topic eSIM to Physical SIM? in Get Support

eSIM to Physical SIM?

Mike6969 — Sat, 02 Sep 2023 23:50:29 GMT

I signed up with PM and got set up with the eSim until my physical SIM came in the mail.

I just got my physical SIM. How do I switch from eSim over to my physical SIM? Can I do this on my own or do I need to use a support agent?

Re: eSIM to Physical SIM?

Handy1 — Sat, 02 Sep 2023 17:03:26 GMT

@Mike6969 In your my acccount profile page and SIM card swap the number like this

SIM SWAPPING profile tabs

Re: eSIM to Physical SIM?

Dunkman — Sat, 02 Sep 2023 17:04:07 GMT

@Mike6969

Yes, you can change via your self service account or app,

https://www.publicmobile.ca/en/ab/get-help/articles/change-sim-number

Re: eSIM to Physical SIM?

Chalupa_Batman — Sat, 02 Sep 2023 17:06:16 GMT

Question though. Why would you want to switch over if the eSIM is already installed? I ask for my own learning of experiences of others. With that SIM card, you can use that as a back up in case something goes wrong with the phone. Also, you can also use it as a secondary account if you wanted to (instead of carrying two phones).

Re: eSIM to Physical SIM?

BKNS27 — Sat, 02 Sep 2023 17:06:55 GMT

@Mike6969

PM is a self-serve service so you need to change it yourself unless you have issues then you need to contact a CS_Agent to help.