topic Re: I’m being overcharged! in Get Support

I’m being overcharged!

Traceyfurlotte — Sat, 02 Sep 2023 16:46:27 GMT

I have one plan for $51.75 a month on the 10th of each month. For July and august I am being charged an extra $34.50 on the 15th. I don’t even know what that is. How can I talk to someone to get it back and have it stop??

Re: I’m being overcharged!

Caleb42 — Sat, 02 Sep 2023 16:49:54 GMT

If you go into “My Account” then select view payment history you should be able to figure out what the extra charge is for. If it’s something you didn’t intend to buy I would recommend opening a ticket with customer service to try and get a refund/stop it from being charged again.

Re: I’m being overcharged!

Handy1 — Sat, 02 Sep 2023 16:51:37 GMT

@Traceyfurlotte Remember plans are 30 days not monthly but your dates don’t seem right for extra charges did you change plans immediately at some point recently

Re: I’m being overcharged!

Chalupa_Batman — Sat, 02 Sep 2023 16:51:42 GMT

Hi @Traceyfurlotte

If you are finding you are being over charged, you can create a ticket to a CS Agent here.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I’m being overcharged!

Traceyfurlotte — Sat, 02 Sep 2023 16:57:35 GMT

Hi… no I haven’t changed plans. When I look at the receipt it says top up( not sure what that’s about). And it’s done it for both July and august

Re: I’m being overcharged!

Handy1 — Sat, 02 Sep 2023 16:58:40 GMT

@Traceyfurlotte Please submit ticket with support to investigate for you

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I’m being overcharged!

BKNS27 — Sat, 02 Sep 2023 17:04:44 GMT

@Traceyfurlotte

Please note that PM is on a 30 days cycle so it will not be on the 10th of each month. Renewal date will shorten approximately every two months.

To check why the you were charged for the $34.50. You will need to login to your account and look in the Payment section. There they will post the reason for the other charges…did you purchase add-ons?

Or you can contact a CS_Agent by private messaging to investigate the reason for the charges at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I’m being overcharged!

dust2dust — Sat, 02 Sep 2023 17:04:46 GMT

So that's $45 and $30 before tax. Maybe you could provide images of your payment history from here and we might decipher what you see.

Re: I’m being overcharged!

Traceyfurlotte — Sat, 02 Sep 2023 18:06:00 GMT

this is the only subscription I have listed in my account

Re: I’m being overcharged!

Handy1 — Sat, 02 Sep 2023 18:08:06 GMT

@Traceyfurlotte Please note there’s a plan right now 40GB $50 CAN /US plan . Just change plan for next renewal

Re: I’m being overcharged!

Traceyfurlotte — Sat, 02 Sep 2023 18:14:15 GMT

this is all I have listed for subscriptions, I have no idea what the other is.

Re: I’m being overcharged!

Traceyfurlotte — Sat, 02 Sep 2023 18:15:23 GMT

And my credit card is showing a second charge of $34.50….

Re: I’m being overcharged!

DennyCrane — Sat, 02 Sep 2023 19:06:54 GMT

It could be a charge for another line on a different account?

And echoing @Handy1, I would also strongly encourage you to change plans to a current in market plan. You can pay the same price and get 40GB of Can/US data at 5G speeds, with unlimited calling/text in both countries too. You're paying the same for much less. You'll still keep your legacy rewards if applicable.