Port Stuck in Limbo

Schwakid85 — Sat, 02 Sep 2023 15:36:55 GMT

Hi All,

I've recently submitted a port request to go from Rogers to Public. I received the text to authorise and then received a text from Public Mobile that the account number was wrong (it wasn't), and the port has failed, and that a member of the team would be in contact. I have yet to hear from anyone.

It looks like the port is stuck in limbo as I can receive some texts/calls to the Public number, and some to the old phone and same number. Does the port have to be resubmitted or is there anything I can do in the meantime to get this working?

Thanks for your help!

@CS_Agent

Re: Port Stuck in Limbo

hTideGnow — Sat, 02 Sep 2023 15:40:00 GMT

HI @Schwakid85

i will send you the porting team support number. Call them and they can help

Check your community inbox for my message

topic Re: Port Stuck in Limbo in Get Support

Port Stuck in Limbo

Re: Port Stuck in Limbo