topic Re: Number transfer in Get Support

Number transfer

Charlie007c — Sat, 02 Sep 2023 19:38:42 GMT

I just switched from bell to Public. I choose an Esim and now I have no service because it says it’s is unable to transfer my number

Re: Number transfer

Chalupa_Batman — Sat, 02 Sep 2023 15:20:57 GMT

Did you receive the porting request via text from Bell? Did you say YES? When did you request the port?

Re: Number transfer

softech — Sat, 02 Sep 2023 15:20:58 GMT

@Charlie007c

you could be dealing with 2 things,

the eSIM setup which will at least allow you to connect and to make outgoing calls
transfer which will allow you to receive calls on your eSIM

Lets deal with the eSIm setup first

Did you get to the eSIM installation step? Either the app will ask for your permission to do it for you automatically, or you will get a QR code to install yourself.

If you missed the step, there is a QR code in your Welcome email. Open it from a computer, or another device, then use your phone to scan it to install the eSIM profile on your phone

Once you installed the eSIM profile, (or If you got passed that step), try to reboot your phone once.

If it still does not connect and if you have another active sim on the phone , disable them (eSIM/Physica sim) using the SIM Manager on the phone or remove the physical sim.
And make sure the one associated with PM sim and your phone number is enabled (On iPhone, "Turn on This Line" under Settings->Cellular).
Then click Reset All Networks on your phone and it will work. (Please note that Reset all Networks will also erase your saved Wifi and Bluetoosh connections, but you just need to add them back after). Also, it is possible you have to reset it multiple times for it to work.

if it still does not work, please open ticket with PM support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Number transfer

dust2dust — Sat, 02 Sep 2023 15:21:17 GMT

Can you verify that with this site? Although perhaps not 100% reliable.
https://secure.koodomobile.com/checktransfereligibilityparrot/default.do

Re: Number transfer

hTideGnow — Sat, 02 Sep 2023 15:23:22 GMT

HI @Charlie007c

did you get a text from Bell to approve the porting? if you have not done that, the porting will not complete

Let me send you a number to call porting team and they can confirm. Please check your Community inbox

Re: Number transfer

Charlie007c — Sat, 02 Sep 2023 15:24:42 GMT

Yes. I said yes

Re: Number transfer

Charlie007c — Sat, 02 Sep 2023 15:48:37 GMT

Yes I did

Re: Number transfer

Charlie007c — Sat, 02 Sep 2023 15:51:07 GMT

I scanned the code but it stills says unable to use

Re: Number transfer

hTideGnow — Sat, 02 Sep 2023 15:51:22 GMT

hi @Charlie007c

also, is your eSIM installed, if not, submit a ticket with CS agent for help with the eSIM installation

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437