topic Re: Data missing in Get Support

Data missing

Emperess — Sat, 02 Sep 2023 15:51:23 GMT

Just renewed, paid for 40G data. Plus I have 900 add on left. Can not access it. I had zero issues prior to payment. Can my data be activated please.

Thank you

Re: Data missing

Handy1 — Sat, 02 Sep 2023 14:20:04 GMT

@Emperess Double check like this first . also note if today your renewal day the system may not have completely updated yet

Try again incognito/private mode

And or lap top /computer

simply try refreshing the page to check data plan / mins / add ons

For most up to date account info

Re: Data missing

hairbag1 — Sat, 02 Sep 2023 14:20:28 GMT

@Emperess

try rebooting the cellphone first off.

Re: Data missing

softech — Sat, 02 Sep 2023 14:21:01 GMT

@Emperess

try to reboot your phone once

Also, if you are using Android, disable the data limiter :

Re: Data missing

dust2dust — Sat, 02 Sep 2023 14:22:04 GMT

Can you call in and out? Real sms text in and out?

Re: Data missing

mik101 — Sun, 03 Sep 2023 01:38:05 GMT

It kinda looks like they hosed anyone switching to the $45 for 40GB@5G offer. They quietly cancelled my scheduled change and kept me on the $45 for 30GB@5G plan. The scheduled change for a few weeks from now no longer shows in my account and the option to switch to that plan is gone entirely.

The last few months things have been operating pretty willy nilly as far as random retractions on offers go, half baked eSim support, etc. Public really needs to get their act together.