topic Re: unable to activate esim in Get Support

unable to activate esim

nico24lats — Sat, 02 Sep 2023 13:48:13 GMT

I'm unable to activate esim on iphone 11 when porting from freedom to public mobile. Also getting an error when trying to submit a ticket.

any help will be appreciated as freedom has cancelled the service already and now i can't use my phone

Re: unable to activate esim

softech — Sat, 02 Sep 2023 13:50:05 GMT

@nico24lats

d you get to the eSIM installation step? Either the app will ask for your permission to do it for you automatically, or you will get a QR code to install yourself.

If you missed the step, there is a QR code in your Welcome email. Open it from a computer, or another device, then use your phone to scan it to install the eSIM profile on your phone

Once you installed the eSIM profile, (or If you got passed that step), try to reboot your phone once.

If it still does not connect and if you have any active sim on the phone , disable them (eSIM/Physica sim) from the SIM Manager or remove the physical sim. And make sure the one associated with PM sim and your phone number is enabled. Then click Reset All Networks on your phone and it will work. (Please note that Reset all Networks will also erase your saved Wifi and Bluetoosh connections, but you just need to add them back after). Also, it is possible you have to reset it multiple times for it to work.

if it still does not work, please open ticket with PM support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: unable to activate esim

LitlLdy — Sat, 02 Sep 2023 14:03:14 GMT

@nico24lats wrote:
I'm unable to activate esim on iphone 11 when porting from freedom to public mobile. Also getting an error when trying to submit a ticket.
any help will be appreciated as freedom has cancelled the service already and now i can't use my phone

@nico24lats , if you were able to install the eSIM but just not able to activate it please try these steps below.

In your iPhone cellular settings make sure that “ Turn On This Line “ is selected.
Reset your network settings and reboot your phone.

Re: unable to activate esim

nico24lats — Sat, 02 Sep 2023 14:15:28 GMT

Thank you, this solved the issue!

Re: unable to activate esim

LitlLdy — Sat, 02 Sep 2023 14:18:53 GMT

@nico24lats wrote:
Thank you, this solved the issue!

@nico24lats , awesome! 🙂 Thank you for the update!

Welcome to Public Mobile!

Re: unable to activate esim

Lydia4 — Tue, 10 Oct 2023 13:39:33 GMT

Thank you that resolved my issue as well, was having the exact same issue