topic Re: I was charged twice when I changed my subscription in Get Support

I was charged twice when I changed my subscription

freddie911 — Sat, 02 Sep 2023 05:00:42 GMT

I was suppose to sign up for $34 for 90 days subscription, however i got charged for $39+$102..Can i please get a refund on $39.

Re: I was charged twice when I changed my subscription

JRod — Sat, 02 Sep 2023 05:02:42 GMT

@freddie911

Hello! PM is prepaid and usually doesn’t do refunds but you might be able to reach out to support and explain the situation.

Use the link below to directly message a customer service agent for support. They will answer you in the mailbox here on your community account so please keep an eye on that. Click the profile picture on the right side of the screen (beside the bell icon) to view the messages or the envelope icon when on desktop.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I was charged twice when I changed my subscription

softech — Sat, 02 Sep 2023 05:06:13 GMT

@freddie911 did you use Change Now for plan change twice?

where you see it shows you PM charged you twice? Can you login to My Account and check the Payment history and post us the screenshot of the transactions about the plan change?

Re: I was charged twice when I changed my subscription

freddie911 — Sat, 02 Sep 2023 05:09:43 GMT

Re: I was charged twice when I changed my subscription

computergeek541 — Sat, 02 Sep 2023 05:16:28 GMT

@freddie911 wrote:

Was the change to the 90 day plan scheduled ahead of time or did you manually process an immediate plan change? If someone does an immedaite plan change (even if it's on the regular renewal date), this type of thing happens. I'm trying to figure out if this was a system glitch that needs to brought to Public Mobile's attention.

Re: I was charged twice when I changed my subscription

freddie911 — Sat, 02 Sep 2023 05:27:23 GMT

I was hoping to sign up for $34/20 GB plan, however it did not work. So i tried it again. Finally realized that i needed to pay for 3 months and it did not give me the option to choose it as of next bill date..which was strange..

Re: I was charged twice when I changed my subscription

maple_leaf — Sat, 02 Sep 2023 05:27:42 GMT

Hello @freddie911 , The screenshot shows the purchase of a 30 day subscription ($39), and then 5 minutes later a 90 day subscription ($34 x 3 = $102). Did you mistakenly change the plan with immediate effect for 30 days, and then realize that you wanted the additional $5 monthly discount by paying for 90 days? If there was confusion in making a plan change, you can certainly reach out to a Customer Support Agent for further assistance.

Private Message to a CS_Agent:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I was charged twice when I changed my subscription

freddie911 — Sat, 02 Sep 2023 05:29:13 GMT

Yes i realized it after unfortunately, it was too late.

Re: I was charged twice when I changed my subscription

maple_leaf — Sat, 02 Sep 2023 05:32:54 GMT

@freddie911 , No worries. It happens. I think it would be reasonable to send a private message to a Customer Support Agent, explaining what happened, along with a request to refund the erroneous subscription. Typically, refunds are not offered for pre-paid service, but they may make an exception in this case.