topic Re: Activation in Get Support

Activation

NatBoi — Tue, 15 Aug 2023 03:39:25 GMT

I just keep getting into a loop of signing int my account when trying to activate a new SIM

Re: Activation

JRod — Tue, 15 Aug 2023 03:43:38 GMT

Unfortunately the website is experiencing some unexpected downtime this evening. If this isn’t urgent I would suggest trying again in the morning to complete the activation process.

Re: Activation

Community_QA_ — Tue, 15 Aug 2023 03:54:03 GMT

@NatBoi

probably wrong timing, My account down. Try again later to complete the activation

Re: Activation

i3ernard — Sat, 02 Sep 2023 02:34:42 GMT

ive had the same issue for a week now..... wont let me login to activate my sim...

Re: Activation

JRod — Sat, 02 Sep 2023 02:43:45 GMT

@i3ernard

Sorry to hear you are having issues trying to activate. Are you using the app? Activation requires you to use the app. Desktop will only allow the process to go so far before you just get a login loop. Download the app and login when prompted once you open it, it should allow you to go through the rest of the activation process.

Re: Activation

softech — Sat, 02 Sep 2023 02:43:59 GMT

@i3ernard

what error message you got? are you using the app to activate?

Re: Activation

i3ernard — Sat, 02 Sep 2023 02:45:47 GMT

the app is worse.. it doesnt even let me login. once i put my credentials in on the app, it gets stuck at a blank page immediately everytime..

Re: Activation

i3ernard — Sat, 02 Sep 2023 02:46:37 GMT

everytime i put my credentials in on the app, it gets stuck at a blank page

Re: Activation

JRod — Sat, 02 Sep 2023 02:47:20 GMT

Try deleting and then re-downloading the app. Unfortunately the app is requirement for activation so there is no way around it

Re: Activation

i3ernard — Sat, 02 Sep 2023 02:48:44 GMT

ive deleted and re-installed it on my phone 3 times now. but i will try again thank you