topic Re: Esim not activate in Get Support

Esim not activate

Miki007 — Sat, 02 Sep 2023 01:53:54 GMT

Hi, 5 hours passed, old provided advised they have approved the transfer of the old number, but my phone still showing SOS only. No signal no connection. Please help. I have used e sim before, on setting- cell . It will asked me to choose the e SIM card. While for public mobile, no indication how to do.

Re: Esim not activate

LitlLdy — Sat, 02 Sep 2023 02:01:34 GMT

@Miki007 wrote:
Hi, 5 hours passed, old provided advised they have approved the transfer of the old number, but my phone still showing SOS only. No signal no connection. Please help. I have used e sim before, on setting- cell . It will asked me to choose the e SIM card. While for public mobile, no indication how to do.

@Miki007 , please try these steps below to see if it helps. It has for mine.

In cellular settings make sure that “ Turn On This Line “ (for iPhone ) is selected. (I am not positive where the setting is on a different phone to turn it on, possibly ‘Turn on your eSIM under Mobile Network’)
As an extra measure I reset my Phone’s network settings.

Edit: If someone know where this is on a phone thats not an iPhone please share 🙏🏼

Re: Esim not activate

Miki007 — Sat, 02 Sep 2023 02:06:24 GMT

Thank you so much. I just need to change the language of the setting . Non English is showing different things

Re: Esim not activate

Miki007 — Sat, 02 Sep 2023 02:06:48 GMT

Solved it . Thanks